Throughout the Coronavirus outbreak, we're here to help each other. This handy hub of information and advice has been put together to help you, whether you're continuing to travel, working from home or a mix of the two. 

Whilst we are doing what we can to keep all information current, the situation rapidly changes, so along with this page we recommend regularly checking other sources of information from UK Governmental advice, through to country specific advice and guidance.

Covid-19 Online Resource Hub

Planning your return to safe travel, meeting and events?

We've got your back. 

Whether you're looking for a guide on returning to safe travel, want to book an approved Covid test or order a handy hygiene pack. We've got you covered. 

*Use code CAPITA at checkout for

20% discount.

Friday 9 April

Update 1

An update on events

Newly published event guidance for UK local authorities

The new events guidance for local authorities has just been published.

It goes all the way up to Step 4 of the Roadmap and includes:

At Step 3 (currently expected 17 May):

  • Business events such as conferences, trade shows, exhibitions, charity auctions, and private dining events such as charity or gala dinners and awards ceremonies, and corporate hospitality are permitted

  • Capacity restrictions must be adhered to at any point throughout the event. For example, a theatre can admit over 1,000 people in a single day, but no more than 1,000 people at one time. If an event runs over the course of multiple days, no more than 1,000 people should be admitted at any one time over that period. If a single venue hosts multiple different events at one time, and the attendees of each event are separated for the duration of the event (for example, a cinema with multiple screens, or an exhibition centre hosting multiple business events), the 50% capacity cap will apply to each individual event, rather than the venue.

  • Caps refer to the event attendees only. Staff, workers and volunteers are covered by the work exemption so should not be counted as part of the capacity cap. This includes:  

    • contractors

    • administrators

    • delivery staff

    • operational team (such as reception, maintenance, cleaning security & stewarding and ticketing staff)

    • caterers and concession stand staff

    • presentation/production team

    • exhibitors, speakers, musicians and performers

The UK government has also planned pilot events

The events will be part of the government’s science-led Events Research Programme (ERP) working closely with local authorities and organisers to undertake studies to get fans and audiences back in safely as restrictions are gradually eased.

For more information click here.

The Welsh Government is also developing a programme of pilot events that they hope will be able to take place in May. These pilot events will be for between 200 and 1,000 people. All events would be subject to Local Authority and public health agreement.

Cabinet has agreed to the approach to the next review cycle from 22 April, subject to the public health situation remaining favourable. 

Friday 9 April

Update 2

Easing restrictions – what’s next?

With step 2 of the road to recovery set to begin on Monday 12 April in England, it has been confirmed that there will be no changes to the relaxation of restrictions that were announced in the Roadmap.


For more details on easing of restrictions from 12 April, click here.


The other nations of the UK are running on a slightly different timeline, here’s a the highlights of their respective changes

Norther Ireland will begin easing restrictions from 12 April. For more information, for an update from when Northern Ireland Executive ratified the relaxations planned for 12 April click here. Restrictions will be next reviewed on 15 April 2021.

Sticking with the same date as England and NI, from 12 April, Wales will ease restrictions, including:

  • To allow for all non-essential retail to reopen.

  • Remove travel restrictions within the UK and Common Travel Area.


For further details, click here.

Scotland: Having allowed some non-essential retail to open on 5 April, the next phase out of lockdown for Scotland will mean that from 26 April, there will be a:

  • Return to levels system

  • Domestic travel ban lifted, ‘stay at home’ guidance removed

  • All shops, gyms, libraries, museums, galleries and tourist accommodation to reopen, as well as some indoor hospitality, including pubs restaurants and cafes.


For more details, click here.

Thursday 18 March

Ban on venue site visits to be lifted on 29 March

Following some hard campaigning from the HBAA on allowing site visits to happen for meetings and events, it has been agreed that after 29 March - when the stay at home restriction is lifted - visiting a business event venue for the purpose of viewing the venue for a future booking, for a work-based event (even if the venue is otherwise closed) is permitted if this cannot be reasonably done from home. While attending the site visit, safety guidelines for workplaces should continue to be adhered to.

Further guidance is expected in due coarse. We continue to encourage you to review reliable sources of information such as our hub regularly for updated information.

Tuesday 16 March

(Update 2)

Scotland to end stay at home order on 2 April

Scotland's stay at home order will be lifted on 2 April, with a phased reopening of non-essential retail from 5 April. This will mean the opening of businesses such as hairdressers, garden centres, 

Level 3

Nichola Sturgeon also set out further plans of coming out of lockdown from 26 April and returning to a 'modified Level 3' and aim for 'as much normality as possibile'.

Level 2

Indoor socialising is then expected from 17 May under a level 2 phase. This will permit 4 people from two households to gather, while outdoor mixing will be relaxed further.

Level 1

Scotland hopes to reach level 1 at the start of June, with further details to be announced on what this means.

Level 0

By the end of June, with the details to be announced later. Sturgeon also stated that she culd not say when Covid restriction would be lifted entirely for Scotland.

Details of what this means for business travel are still to be uncovered but in the meantime and for a more detailed overview, click here.

Information can change regularly. We urge travellers to review reliable sources frequently to stay up to date.

Tuesday 16 March

(Update 1)

Changes to red list countries

In the first major change to the red list countries in months, Portugal, including Madeira and the Azores and Mauritius will be removed from the 'red list' countries from 4am, Friday 19 March.

Unless a British or Irish National, or you have residence rights in the UK, travellers who have been in or through a red list country within the previous 10 days will be refused entry to the UK. 


British Nationals will be able to enter but must quarantine in a government approved hotel for 10 days.

As well as this, there have been a number of countries added to the list from 4am, Friday 19 March:

  • Ethiopia

  • Oman

  • Qatar

  • Somalia

For the full list of red list countries, click here.

Information can change regularly. We urge travellers to review reliable sources frequently to stay up to date.

Friday 5 March

Travel Declaration Form introduced from Monday 8 March

From 8 March 2021, travellers must complete a traveller declaration form to declare the reason that you need to travel abroad if you are travelling to outside of the UK from England. Different rules apply for international travel from Northern IrelandScotland and Wales.

Travellers should either print a copy of the completed form or save it to a mobile phone or other device so that you have access to the form during travel to and from England.

You can download the form here.

Some travellers are exempt from completing the declaration form because of the job they do. Find out about which jobs are exempt and the conditions that apply.

Information can change regularly. We urge travellers to review reliable sources frequently to stay up to date.


Historic updates

We will now only host the latest of our updates on our primary Covid-19 support page.

For historic updates, please view this page.


Before you travel

Being preparing with the right information is essential to staying safe and feeling confident. Prior to your trip, read the information and check out the links below to arm yourself with the right tools and knowledge.

By air and Eurostar

While the risk of catching an infection on an aircraft is typically lower than in a shopping center or an office environment, there are simple measures you can take to reduce the risks, like practicing hand hygiene, wearing a face covering and not touching your face. Don't travel when ill and should you experience symptoms, seek medical attention. For accurate and real-time information, please check specific country entry and transit requirements well before travel on the Government website of your destination. In some cases, you will be required to complete pre-travel mandatory documentation days before travel.

By rail and ground transport

Much like air travel, there are simple measures you can take to reduce risks while you travel. You should practice hand hygiene, wear face coverings and avoid touching your face. You should also, where possible, use e-ticketing facilities. If e-ticketing is available for your journey, instructions will be advised on your booking confirmation.


Are hotels and venues open or closed?

Hotels and venues are updating us on their status regularly. To stay informed of status changes that may impact your bookings, we will pass this information on as quickly as possible. Please keep checking the link below to stay updated on full or partial closures or if hotels are open, or only open to key workers.

Infographic: Making the most of working from home

The current outbreak of COVID-19 is an ever changing situation and in light of the recent communications, the number of people working remotely is set to increase. We've put together some top tips so you can remain productive and safe whilst working from home over the coming weeks.

We're still together, even when we're apart

The virtual event – driving key
communications in a world
of COVID-19.


Partner updates

We are regularly communicating with our partners to understand the impact and effects of the situation on their business and services to our customers. 


Our partners are extremely proactive in communicating changes to terms and conditions and regularly sharing this with our teams so they have the most up-to-date knowledge to support our customers with any bookings or cancellations. 

Use the links below to view specific information provided by our partners and travel providers.





best western-web.png
radisson hotel-web.png


avanti- png.png

Air and Eurostar

Turkish airlines_logo.jpg
China southern airlines_logo.jpg



Car hire


Our Business Continuity Plan (BCP)

We have a robust and well-tested plan in place to help our employees, customers and suppliers through this challenging time.


Helpful links to trusted sites


Advice on travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and warnings.

UK Government

Updates from the UK Government, including travel advice and guidance for businesses.


Advice, list of symptoms and tips to avoid catching and spreading the virus. 


Test and Trace

Download the UK Test and Trace App and find out what you need to do if you are contacted by NHS Test and Trace.


Advice and updates from the World Health Organisation, including situational reports.


Skytrax provides independent, expert validation of airline and airport Covid-19 hygiene and safety measures.


Working from home?

Have a read of some of our top-tips to remain productive, safe and healthy whilst working from home. 


Need support?

if you need any support rearranging your travel plans, then we're here to help.