Coronavirus (COVID-19)

We're here for you

Throughout the outbreak of COVID-19 (coronavirus), we want to keep our customers, their travellers and our partners informed of the ever changing situation in the travel, meetings and events industry.

 

As such, our advice and guidance will be shared on this page to provide significant industry updates, travel and safety recommendations, as well as links to our partner COVID-19 pages.

 

We advise you to regularly review reliable sources of information and to help you, we have included some links to trusted sites.

Plan a safe return to travel, meetings and events

We've created our Return to travel, meetings and events guide that combined insight, support, advice and what we can do to help. It's time to chip away at the unknowns surrounding how we can safely travel and meet.

 

There will continue to be uncertainties as things change but we are committed to keeping our customers and their travellers in the loop, keeping you safe while you're on the move.

Monday 2 November

UK Government announce lockdown measures in England during November and Scotland moves to 5 Tier system

England

Following the latest UK Government announcement on Saturday 31 October, new rules are due to come into force from Thursday 5 November until Wednesday 2 December. Until that time, the 3 Tier system will continue to operate.

 

The new lockdown rules will include but are not limited to:

  • Avoid all non-essential travel

  • Workplaces will be asked to stay open if people cannot work from home

  • Hotels and other accommodation suppliers should only open for those who have to travel for work purposes and for a limited number of other exemptions which will be set out in law.

  • Closure of pubs and restaurants but takeaways permitted

  • Closure of 'non-essential' shops, leisure and entertainment venues

For more information, please check here.

Scotland

From Today, Monday 2 November each area of Scotland will move into one of five levels (zero to four). 

We urge you to check reliable sources of information regularly for updates. You can also contact us for help and advice on your travel and meetings at any time here.

As further changes become available that may impact your travel and meetings, we will continue to push here.

Friday 30 October

France and Germany introduce national lockdown measures

France

From Friday 30 October, France has entered a period of national lockdown, ending 1 December. The new measures mean that entry is permitted from the EU, the EEA, the microstates, Switzerland, the United Kingdom, Australia, Canada, Georgia, Japan, New Zealand, Rwanda, South Korea, Thailand, Tunisia or Uruguay. Travellers arriving from these countries and who have not visited a country not on this list in the month prior to arrival in France are not subject to a 7-day self-quarantine.

People would only be allowed to leave home for essential work or medical reasons. Non-essential businesses, such as restaurants and bars will close, but schools and factories will remain open.

Germany

From Monday 2 November, Germany will impose 'less severe' measures, until 'the end of November' that includes the closure of restaurants, gyms and theatres, while indoor gatherings are limited to 10 people and can include no more than two households. 

 

Entry is permitted for travellers arriving from EU member states, Schengen associated states (Iceland, Liechtenstein, Norway, Switzerland), the United Kingdom, and the following non-EU countries: Australia, New Zealand, Singapore, Thailand and Uruguay with no restrictions upon entry.

Remember

  • To check and review the recommended steps under our Before you travel section of this site, which considers pre-trip actions like checking travel corridors and government sites of your destination country.

  • Guidance can change frequently, so please regularly check reliable sources of information for updated advice and destination restrictions.

 

If you are unsure on the impact of these measures on your travel or meeting plans, please get in touch with our experts.

Monday 26 October

Pre-departure Covid testing launched at Heathrow from 20 October

Departing passengers travelling through Heathrow’s terminals 2 and 5 can from 10 October make use of the first pre-departure Covid tests from a major UK airport.

The facility, run by travel services firm Collinson and ground handler Swissport, offers so-called LAMP Covid-19 tests for passengers travelling to destinations that require pre-departure tests, such as Hong Kong and Italy. It will be run for an initial four-week trial period

You can find the full story from BTN Europe here.

Tuesday 20 October

Covid-19: Be sure to check the latest restrictions in your area

Following an increase in coronavirus (Covid-19) cases, further restrictions have been introduced for people living in England, Wales, Scotland and Northern Ireland. Earlier this month a three-tier system was introduced across England and from Friday 23 October Wales will be entering a national lockdown until 9 November.

If you are unsure on the impact of these measures on your travel or meeting plans, please get in touch. We also strongly encourage travellers, bookers and travel planners to check the latest government guidance for England, Wales, Scotland and Northern Ireland.

 

Historic updates

We will now only host the latest of our updates on our primary Covid-19 support page.

For historic updates, please view this page.

 

Before you travel

Being preparing with the right information is essential to staying safe and feeling confident. Prior to your trip, read the information and check out the links below to arm yourself with the right tools and knowledge.

By air and Eurostar

While the risk of catching an infection on an aircraft is typically lower than in a shopping center or an office environment, there are simple measures you can take to reduce the risks, like practicing hand hygiene, wearing a face covering and not touching your face. Don't travel when ill and should you experience symptoms, seek medical attention. For accurate and real-time information, please check specific country entry and transit requirements well before travel on the Government website of your destination. In some cases, you will be required to complete pre-travel mandatory documentation days before travel.

By rail and ground transport

Much like air travel, there are simple measures you can take to reduce risks while you travel. You should practice hand hygiene, wear face coverings and avoid touching your face. You should also, where possible, use e-ticketing facilities. If e-ticketing is available for your journey, instructions will be advised on your booking confirmation.

 

Partner updates

We are regularly communicating with our partners to understand the impact and effects of the situation on their business and services to our customers. 

 

Our partners are extremely proactive in communicating changes to terms and conditions and regularly sharing this with our teams so they have the most up-to-date knowledge to support our customers with any bookings or cancellations. 

Use the links below to view specific information provided by our partners and travel providers.

 

Industry

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Accommodation

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Rail

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Air and Eurostar

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Airports

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Car hire

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Working from home?

Have a read of some of our top-tips to remain productive, safe and healthy whilst working from home. 

 

Are hotels and venues open or closed?

Hotels and venues are updating us on their status regularly. To stay informed of status changes that may impact your bookings, we will pass this information on as quickly as possible. Please keep checking the link below to stay updated on full or partial closures or if hotels are open, or only open to key workers.

Infographic: Making the most of working from home

The current outbreak of COVID-19 is an ever changing situation and in light of the recent communications, the number of people working remotely is set to increase. We've put together some top tips so you can remain productive and safe whilst working from home over the coming weeks.

We're still together, even when we're apart

The virtual event – driving key
communications in a world
of COVID-19.

 

Our Business Continuity Plan (BCP)

We have a robust and well-tested plan in place to help our employees, customers and suppliers through this challenging time.

 

Helpful links to trusted sites

FCO

Advice on travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and warnings.

UK Government

Updates from the UK Government, including travel advice and guidance for businesses.

NHS

Advice, list of symptoms and tips to avoid catching and spreading the virus. 

NHS

Test and Trace

Download the UK Test and Trace App and find out what you need to do if you are contacted by NHS Test and Trace.

WHO

Advice and updates from the World Health Organisation, including situational reports.

SKYTRAX

Skytrax provides independent, expert validation of airline and airport Covid-19 hygiene and safety measures.

 

Need support?

if you need any support rearranging your travel plans, then we're here to help.