Coronavirus (COVID-19)

We're here for you

The current outbreak of COVID-19 (coronavirus) is an ever changing situation in the travel, meetings and events industry, and as such our own advice and guidance will change in order to meet the challenges that arise.

 

We have and will continue to provide  information on this page to support our valued employees, customers and partners during this time.

 

We advise you to regularly review reliable sources of information and to help you, we have included some links to trusted sites.

Tuesday 31 March

Rail refunds update

The Rail Delivery Group have relaxed their refund restrictions allowing tickets that are held in-hand do not need to be sent back to Capita Travel and Events for a refund to be obtained.

Should you have tickets that require refunding, please take the following actions:

  • Please destroy your rail ticket (cut in half) and take a photo once done. Please do not dispose of the ticket until confirmation has been received from a member of our team that the ticket is eligible for for a refund (please ensure all information is readable, such as ticket number) – this means we can then process a refund.

  • Please send this image to railadmin@capitatravelandevents.co.uk

  • Please use this approach going forward until further notice. Any tickets already sent back via post will be actioned but moving forward this will not be the case.

Stay safe and thank you for your ongoing support.

Friday 27 March

Today, our parent company, Capita plc have announced an updated statement on Capita's position and response in regards to the current situation. You can view the official statement on Capita's RNS page here

 

We remain operational and continue in our support to customers and partners and affirm that if you need us, we're here for you. Together, but apart.

 

Stay safe and thank you for your ongoing support.

Thursday 26 March

As we remain in regular contact with our supplier partners, we continue to identify changes to the open status of hotels and venues.

 

To stay informed of status changes, we have made a regularly updated document available with the latest information at the bottom of this page. Please keep checking this document to stay updated on full or partial closures or if hotels are open, or only open to key workers.

Thank you and we will get through this, together.

Wednesday 25 March

In line with government advice and to help protect the safety of our people, our offices will remain closed for the next three weeks. However, we are operational remotely continuing to support our valued customers and partners. 

 

We are continuing to take the necessary steps and guidance to ensure the safety of our people, customers and partners, and this remains our number one priority.

 

It is important to recognise the valuable efforts key workers are providing to the country in this time of need and we are doing whatever possible to support them, as such we remain operational (remotely) to provide this continued support.​

 

Thank you and we will get through this, together.

Tuesday 24 March

Following the latest government announcement, as of today we have closed our offices and enabled our people to work remotely where possible.

 

As a business, an industry and as a nation we are pulling together to collectively support key workers across the UK enabling them to carry on providing the exceptional services to our nation.

 

We are continuing to take the necessary steps and guidance to ensure the safety of our people, customers and partners, and this remains our number one priority. It is important to recognise the valuable efforts key workers are providing to the country in this time of need and we are doing whatever possible to support them, as such we remain operational (remotely) to provide this continued support.

 

Due to the implementation of virtual working on this scale for our operational teams, there are some restrictions in the services we can provide, specifically in regard to printing and posting of physical rail tickets.

 

Therefore, should you be travelling for essential travel the below options are available as ticket delivery methods. These will be in place until further notice.

 

  • Ticket on Departure – Collection from the fast ticket machine at your local train station.

  • eTicket – Downloadable smart ticket that is available to download on to your mobile device and/or be printed

  • Self-Print – Ability to print ticket out on plain paper – limited routes/ticket types

  • Self-Service-Kiosk – This service will remain available if your office is equipped with a kiosk printer and you are at work due to essential business, or a key worker.

 

eTickets and Self-Print do have industry restrictions which mean they will not be available across all ticket types on all routes. If they are not available, the ability to use these ticket delivery methods will not exist. We expect by implementing these changes there to be a minimal impact as postal tickets only makes up around 4% of our totals.

 

Thank you and we will get through this, together.

 

Helpful links to trusted sites

 

FCO

Advice on travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings.

UK Government

Updates from the UK Government, including travel advice and guidance for businesses.

NHS

Advice, list of symptoms and tips to avoid catching and spreading the virus. 

WHO

Advice and updates from the World Health Organisation, including situational reports.

Working from home?

Have a read of some of our top-tips to remain productive, safe and healthy whilst working from home. 

 

Partner updates

We are regularly communicating with our partners to understand the impact and effects of the situation on their business and services to our customers. 

 

Our partners are extremely proactive in communicating changes to terms and conditions and regularly sharing this with our teams so they have the most up-to-date knowledge to support our customers with any bookings or cancellations. 

Use the links below to view specific information provided by our partners and travel providers.

 
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Our Business Continuity Plan (BCP)

We have a robust and well-tested plan in place to help our employees, customers and suppliers through this challenging time.

 

Are hotels and venues open or closed?

Hotels and venues are updating us on their status regularly. To stay informed of status changes that may impact your bookings, we will pass this information on as quickly as possible. Please keep checking the link below to stay updated on full or partial closures or if hotels are open, or only open to key workers.

Infographic: Making the most of working from home

The current outbreak of COVID-19 is an ever changing situation and in light of the recent communications, the number of people working remotely is set to increase. We've put together some top tips so you can remain productive and safe whilst working from home over the coming weeks.

We're still together, even when we're apart

The virtual event – driving key
communications in a world
of COVID-19.

Need support?

if you need any support rearranging your travel plans, then we're here to help.