Coronavirus (COVID-19)

We're here for you

The current outbreak of COVID-19 (coronavirus) is an ever changing situation in the travel, meetings and events industry, and as such our own advice and guidance will change in order to meet the challenges that arise.


We have and will continue to provide  information on this page to support our valued employees, customers and partners during this time.


We advise you to regularly review reliable sources of information and to help you, we have included some links to trusted sites.

Plan a safe return to travel, meetings and events

We've created our Return to travel, meetings and events guide that combined insight, support, advice and what we can do to help. It's time to chip away at the unknowns surrounding how we can safely travel and meet.


There will continue to be uncertainties as things change but we are committed to keeping our customers and their travellers in the loop, keeping you safe while you're on the move.

Thursday 25 June

Government release advice for hospitality industry: Working safely during coronavirus (COVID-19) page


Following the announcement that from 4 July, hotels, restaurants and pubs can open their doors again, the government has released guidance for people who work in or run hotels and other accommodation.

We welcome suppliers and customers alike to review this information to support a common understanding of the advice being shared and what travelling safely looks like for all involved.

Visit the page here.

If you need to travel, we and our partners are ready and prepared to support.

Tuesday 23 June

Government confirms hospitality industry will reopen from 4 July


The UK hospitality industry will reopen from 4 July having been closed for almost 3 months the government has announced.

As well as the news that hotels, pub and restaurants will be allowed to open their doors if they can do so safety, social distancing guidelines has been relaxed, with the new guidance meaning that people should stay "one-metre plus" where a distance of two meters is not possible.

All hospitality indoors will be limited to table service and with minimal staff and customer contact. Customers may also be required to provide contact details when they enter to assist with test and trace programmes.

As ever, guidance continues to change regularly and we encourage you to read further on all advice. Please find a Business Traveller article relating to this announcement below.

If you need to travel, we and our partners are ready and prepared to support.

Monday 22 June

London City and East Midlands Airports Reopen


London City and East Midlands Airports have resumed commercial flights after almost three months, with initial flights being restricted to UK and Ireland only.

Services from London City to Edinburgh, Glasgow and Dublin are expected to return next month, while new routes to Teesside and Dundee will be launched on 6 July. Some European flights are expected to resume in the coming weeks.

A total of 16 Ryanair flights are scheduled before the end of June from East Midlands. It is hoped that further easing of coronavirus restrictions would allow for a fuller timetable from next month.

Hygiene measures

The airport has introduced safety and hygiene measures to help stop the spread of Covid-19 such as mandatory face coverings, limiting terminal access to those with a ticket and enhanced cleaning.

Click below for all information surrounding new measures and advice from:

If you need to travel, we and our partners are ready and prepared to support.

Monday 15 June

UK Government publish safe travel and working practices for airports and aviation operators

Published initially on 11 June, the UK Government have today updated the guidance on travel and working practices for airports and aviation. 


The guide (accessible below) provides comprehensive information to help you plan and travel safely when flying. 

When you are planning to travel, our teams are here to assist you. 

Monday 8 June

(Updated 9 June)

Introduction of UK quarantine measures

From today, 8 June, all travellers arriving in the UK must self-isolate for a period of 14 days.

If you arrive in the UK from 8 June onwards, you must complete the Public Health Passenger Locator Form before you travel. You cannot submit the form until 48 hours before you’re due to arrive in the UK.

You will need to show your completed form when you arrive at the UK border, either by printing a copy, or showing it on your phone.

The government will use this information to contact you if you or someone you’ve travelled with develops COVID-19 symptoms, and to check that you’re self-isolating for the first 14 days after you arrive in the UK.

Links and information

While the quarantine policy above has been implemented by the government, we are working alongside our industry colleagues The BTA to find more suitable alternatives.


Among others, Clive Wratten, CEO of The BTA has requested that the government remove quarantine and get travel corridors or other viable alternatives in place.

Thank you and we will get through this, together.

Monday 8 June

Face coverings to become mandatory on public transport

It has been announced by the Government that from 15 June, face coverings will be required while using public transport in England.

Advice around the use of public transport has remained that wherever possible, people should continue to avoid public transport and walk, cycle or drive. For some travellers, this may not be an option, so those using public transport should take precautions that include use of face coverings, observing social distancing measures as well as  washing hands thoroughly and often.

As a valued customer, you can get 20% off travel hygiene packs. Please use discount code: CAPITA and click here to purchase the packs.

Links and information

We continue to encourage you to check travel supplier advice for supplier information specific to your travel plans.

Thank you and we will get through this, together.


Friday 3 July

Government published quarantine-free countries under traffic light system


From next week 10 July, travellers will not be required to self-isolate following travel from a specific list of countries that include Germany, France, Spain and Italy. It is important to note that these rules currently on apply to passengers arriving into England by train, ferry, coach, air or any other route.

The government’s list includes the following countries:

A, B and C

Andorra, Antigua and Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bonaire, Croatia, Curaçao, Cyprus, Czech Republic

D, E and F

Denmark, Dominica, Faroe Islands, Fiji, Finland, France, French Polynesia, 


G, H and I

Germany, Greece, Greenland, Grenada, Guadeloupe, Hong Kong, Hungary, Iceland, Italy

J and L

Jamaica, Japan, Liechtenstein, Lithuania, Luxembourg

M, N and O

Macau, Malta, Mauritius, Monaco, Netherlands, New Caledonia, New Zealand, Norway

P, R and S

Poland, Réunion, San Marino, Serbia, Seychelles, South Korea, Sint Eustatius and Saba, Spain, St Barthélemy,  St Kitts and Nevis, St Lucia, St Pierre and Miquelon, Switzerland

T and V

Taiwan, Trinidad and Tobago, Turkey, Vatican City, Vietnam

Ireland was already exempt as part of the common travel area, as are the Channel Islands and the Isle of Man.

In addition, the government will be exempting the 14 British Overseas Territories.

This list may be added to over the coming days and weeks, please check regularly for more information, you can find the list and more information on travel corridors on the government site below:

Historic updates

We will now only host the latest of our updates on our primary Covid-19 support page.

For historic updates, please view this page.

Partner updates

We are regularly communicating with our partners to understand the impact and effects of the situation on their business and services to our customers. 


Our partners are extremely proactive in communicating changes to terms and conditions and regularly sharing this with our teams so they have the most up-to-date knowledge to support our customers with any bookings or cancellations. 

Use the links below to view specific information provided by our partners and travel providers.





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Car hire


Working from home?

Have a read of some of our top-tips to remain productive, safe and healthy whilst working from home. 


Are hotels and venues open or closed?

Hotels and venues are updating us on their status regularly. To stay informed of status changes that may impact your bookings, we will pass this information on as quickly as possible. Please keep checking the link below to stay updated on full or partial closures or if hotels are open, or only open to key workers.

Infographic: Making the most of working from home

The current outbreak of COVID-19 is an ever changing situation and in light of the recent communications, the number of people working remotely is set to increase. We've put together some top tips so you can remain productive and safe whilst working from home over the coming weeks.

We're still together, even when we're apart

The virtual event – driving key
communications in a world
of COVID-19.


Our Business Continuity Plan (BCP)

We have a robust and well-tested plan in place to help our employees, customers and suppliers through this challenging time.


Helpful links to trusted sites


Advice on travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings.

UK Government

Updates from the UK Government, including travel advice and guidance for businesses.


Advice, list of symptoms and tips to avoid catching and spreading the virus. 


Advice and updates from the World Health Organisation, including situational reports.


Need support?

if you need any support rearranging your travel plans, then we're here to help.