Coronavirus (COVID-19)

We're here for you

Throughout the outbreak of COVID-19 (coronavirus), we want to keep our customers, their travellers and our partners informed of the ever changing situation in the travel, meetings and events industry.

 

As such, our advice and guidance will be shared on this page to provide significant industry updates, travel and safety recommendations, as well as links to our partner COVID-19 pages.

 

We advise you to regularly review reliable sources of information and to help you, we have included some links to trusted sites.

Plan a safe return to travel, meetings and events

We've created our Return to travel, meetings and events guide that combined insight, support, advice and what we can do to help. It's time to chip away at the unknowns surrounding how we can safely travel and meet.

 

There will continue to be uncertainties as things change but we are committed to keeping our customers and their travellers in the loop, keeping you safe while you're on the move.

Thursday 24 September

Business meetings of up to 30 remain permitted

Following the latest changes to restrictions from the government, it has been confirmed that meetings of up to 30 are still permitted to take place if social distancing can be maintained and if the venue can demonstrate it has followed Covid-19 guidance.

If unsure of if you can or can't travel or meet, please do not hesitate to contact us for further guidance or check reliable sources of guidance and information. Remaining knowledgeable about guidance is vital to ensuring we travel and meet safely.

Tuesday 15 September

What do the new 'Rule of 6' guidelines mean for business meetings and events?

Following updated  government guidance that restricts meetings to groups of no more than 6, we can confirm that business meetings and events of up to 30 people can continue to take place where pre-existing COVID-Secure guidelines are followed.

Workplaces and business meetings are not being made to implement the no more than 6 people rule as it comes under the exemptions list here

There will be exceptions where groups can be larger than 6 people, including:

 

More information can be found on the government Frequently Asked Questions page.

As guidance is ever changing, we encourage all travellers, bookers and planners to review changes and what they mean regularly from reliable sources.

 

Historic updates

We will now only host the latest of our updates on our primary Covid-19 support page.

For historic updates, please view this page.

 

Before you travel

Being preparing with the right information is essential to staying safe and feeling confident. Prior to your trip, read the information and check out the links below to arm yourself with the right tools and knowledge.

By air and Eurostar

While the risk of catching an infection on an aircraft is typically lower than in a shopping center or an office environment, there are simple measures you can take to reduce the risks, like practicing hand hygiene, wearing a face covering and not touching your face. Don't travel when ill and should you experience symptoms, seek medical attention.

  • Preparing to travel: For accurate and real-time information, please check specific country entry requirements check specific entry and transit requirements well before travel on the Government website of your destination. In some cases, you will be required to complete pre-travel mandatory documentation days before travel.

By rail and ground transport

Much like air travel, there are simple measures you can take to reduce risks while you travel. You should practice hand hygiene, wear face coverings and avoid touching your face. You should also, where possible, use e-ticketing facilities. If e-ticketing is available for your journey, instructions will be advised on your booking confirmation.

 

Partner updates

We are regularly communicating with our partners to understand the impact and effects of the situation on their business and services to our customers. 

 

Our partners are extremely proactive in communicating changes to terms and conditions and regularly sharing this with our teams so they have the most up-to-date knowledge to support our customers with any bookings or cancellations. 

Use the links below to view specific information provided by our partners and travel providers.

 

Industry

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Accommodation

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Rail

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Air and Eurostar

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Airports

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Car hire

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Working from home?

Have a read of some of our top-tips to remain productive, safe and healthy whilst working from home. 

 

Are hotels and venues open or closed?

Hotels and venues are updating us on their status regularly. To stay informed of status changes that may impact your bookings, we will pass this information on as quickly as possible. Please keep checking the link below to stay updated on full or partial closures or if hotels are open, or only open to key workers.

Infographic: Making the most of working from home

The current outbreak of COVID-19 is an ever changing situation and in light of the recent communications, the number of people working remotely is set to increase. We've put together some top tips so you can remain productive and safe whilst working from home over the coming weeks.

We're still together, even when we're apart

The virtual event – driving key
communications in a world
of COVID-19.

 

Our Business Continuity Plan (BCP)

We have a robust and well-tested plan in place to help our employees, customers and suppliers through this challenging time.

 

Helpful links to trusted sites

FCO

Advice on travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings.

UK Government

Updates from the UK Government, including travel advice and guidance for businesses.

NHS

Advice, list of symptoms and tips to avoid catching and spreading the virus. 

WHO

Advice and updates from the World Health Organisation, including situational reports.

 

Need support?

if you need any support rearranging your travel plans, then we're here to help.