We're here for you
Throughout the outbreak of COVID-19 (coronavirus), we want to keep our customers, their travellers and our partners informed of the ever changing situation in the travel, meetings and events industry.
As such, our advice and guidance will be shared on this page to provide significant industry updates, travel and safety recommendations, as well as links to our partner COVID-19 pages.
We advise you to regularly review reliable sources of information and to help you, we have included some links to trusted sites.
Plan a safe return to travel, meetings and events
We've created our Return to travel, meetings and events guide that combined insight, support, advice and what we can do to help. It's time to chip away at the unknowns surrounding how we can safely travel and meet.
There will continue to be uncertainties as things change but we are committed to keeping our customers and their travellers in the loop, keeping you safe while you're on the move.
Before you travel
Being preparing with the right information is essential to staying safe and feeling confident. Prior to your trip, read the information and check out the links below to arm yourself with the right tools and knowledge.
By air and Eurostar
While the risk of catching an infection on an aircraft is typically lower than in a shopping center or an office environment, there are simple measures you can take to reduce the risks, like practicing hand hygiene, wearing a face covering and not touching your face. Don't travel when ill and should you experience symptoms, seek medical attention. For accurate and real-time information, please check specific country entry and transit requirements well before travel on the Government website of your destination. In some cases, you will be required to complete pre-travel mandatory documentation days before travel.
By rail and ground transport
Much like air travel, there are simple measures you can take to reduce risks while you travel. You should practice hand hygiene, wear face coverings and avoid touching your face. You should also, where possible, use e-ticketing facilities. If e-ticketing is available for your journey, instructions will be advised on your booking confirmation.
We are regularly communicating with our partners to understand the impact and effects of the situation on their business and services to our customers.
Our partners are extremely proactive in communicating changes to terms and conditions and regularly sharing this with our teams so they have the most up-to-date knowledge to support our customers with any bookings or cancellations.
Use the links below to view specific information provided by our partners and travel providers.