Coronavirus (COVID-19)

Our Business Continuity Plan (BCP)

Our priority is to protect the welfare of all colleagues, our clients and societies in which we operate. In response to the potential spread of Coronavirus (COVID-19), we have put measures in place to ensure we how we best prepare. Board oversight of our approach is via the Chief Information Security Officer, who is also a member of the Capita Plc pandemic monitoring group.

As a business we are accredited to ISO 22301 and conduct continuous audit against this standard, we have reviewed the current plan in light of COVID-19 to provide assurance to the on-going resilience of our business and ability to support our clients, those areas include:

  • Loss of Staff Resource

  • Loss of Access to Building infrastructure

  • Loss of Access to IT


We have had daily COVID-19 calls in place for several weeks dealing with the travel and events impact and supporting clients with restrictions and disruption.


We also align with the wider Capita Plc in our response, putting colleagues at the heart of our planning. Our primary concern has been to ensure anyone within our business who may fall into the higher risk category has been re-located to a remote working option.

Internally we have a Pandemic Planning Team (PPT), which includes a central resource planning element (CRP). As we see more colleagues affected by the virus, either directly or indirectly, requests for remote working are reviewed via the CRPT against business critical criteria and available resource to ensure we allocate appropriately.

As you can imagine the travel sector has been massively impacted by the COVID-19 and the number of conferences, events, accommodation and travel bookings have significantly reduced resulting in the number of operational staff needed being less than normal BAU, following the approach stated here we are confident that we have the appropriate number of staff throughout the business to provide for our client needs.

In regard to dependencies we have reached out to our partners to ensure continuation of supply and are working within the wider travel industry, including the Business Travel Association (BTA) to lobby for industry wide support from the Government. This will ensure we have a travel supply chain for our clients when we all emerge from the current difficulties.

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