historic updates

All previous update

We will now only host the latest of our updates on our primary Covid-19 support page. As information is released frequently, our primary page can quickly become lengthy and difficult to find the resources you need.

For historic updates, please view this page.


Tuesday 23 June

Government confirms hospitality industry will reopen from 4 July


The UK hospitality industry will reopen from 4 July having been closed for almost 3 months the government has announced.

As well as the news that hotels, pub and restaurants will be allowed to open their doors if they can do so safety, social distancing guidelines has been relaxed, with the new guidance meaning that people should stay "one-metre plus" where a distance of two meters is not possible.

All hospitality indoors will be limited to table service and with minimal staff and customer contact. Customers may also be required to provide contact details when they enter to assist with test and trace programmes.

As ever, guidance continues to change regularly and we encourage you to read further on all advice. Please find a Business Traveller article relating to this announcement below.

  • For more information click here

If you need to travel, we and our partners are ready and prepared to support.

Thursday 25 June

Government release advice for hospitality industry: Working safely during coronavirus (COVID-19) page


Following the announcement that from 4 July, hotels, restaurants and pubs can open their doors again, the government has released guidance for people who work in or run hotels and other accommodation.

We welcome suppliers and customers alike to review this information to support a common understanding of the advice being shared and what travelling safely looks like for all involved.

Visit the page here.

If you need to travel, we and our partners are ready and prepared to support.

Monday 22 June

London City and East Midlands Airports Reopen


London City and East Midlands Airports have resumed commercial flights after almost three months, with initial flights being restricted to UK and Ireland only.

Services from London City to Edinburgh, Glasgow and Dublin are expected to return next month, while new routes to Teesside and Dundee will be launched on 6 July. Some European flights are expected to resume in the coming weeks.

A total of 16 Ryanair flights are scheduled before the end of June from East Midlands. It is hoped that further easing of coronavirus restrictions would allow for a fuller timetable from next month.

Hygiene measures

The airport has introduced safety and hygiene measures to help stop the spread of Covid-19 such as mandatory face coverings, limiting terminal access to those with a ticket and enhanced cleaning.

Click below for all information surrounding new measures and advice from:

  • London City Airport Coronavirus page.

  • East Midlands Airport Coronavirus page

If you need to travel, we and our partners are ready and prepared to support.

Monday 15 June

UK Government publish safe travel and working practices for airports and aviation operators

Published initially on 11 June, the UK Government have today updated the guidance on travel and working practices for airports and aviation. 


The guide (accessible below) provides comprehensive information to help you plan and travel safely when flying. 

  • Coronavirus (COVID-19):safer aviation guidance for operators (.GOV.UK)

When you are planning to travel, our teams are here to assist you. 

Monday 8 June

(Updated 9 June)

Introduction of UK quarantine measures

From today, 8 June, all travellers arriving in the UK must self-isolate for a period of 14 days.

If you arrive in the UK from 8 June onwards, you must complete the Public Health Passenger Locator Form before you travel. You cannot submit the form until 48 hours before you’re due to arrive in the UK.

You will need to show your completed form when you arrive at the UK border, either by printing a copy, or showing it on your phone.

The government will use this information to contact you if you or someone you’ve travelled with develops COVID-19 symptoms, and to check that you’re self-isolating for the first 14 days after you arrive in the UK.

Links and information

  • Government page for entering the UK

While the quarantine policy above has been implemented by the government, we are working alongside our industry colleagues The BTA to find more suitable alternatives.


Among others, Clive Wratten, CEO of The BTA has requested that the government remove quarantine and get travel corridors or other viable alternatives in place.

Thank you and we will get through this, together.

Monday 8 June

Face coverings to become mandatory on public transport

It has been announced by the Government that from 15 June, face coverings will be required while using public transport in England.

Advice around the use of public transport has remained that wherever possible, people should continue to avoid public transport and walk, cycle or drive. For some travellers, this may not be an option, so those using public transport should take precautions that include use of face coverings, observing social distancing measures as well as  washing hands thoroughly and often.

As a valued customer, you can get 20% off travel hygiene packs. Please use discount code: CAPITA and click here to purchase the packs.

Links and information

  • Government announcement on face coverings while using public transport.

  • How to wear and make a cloth face covering

We continue to encourage you to check travel supplier advice for supplier information specific to your travel plans.

Thank you and we will get through this, together.

Wedneday 3 June

Updates to our supplier partner  COVID-19 page section

As we continually look to update this page with further information and resources, a number of new supplier links have been added to the 'Partner updates' section below.

As various suppliers in our industry are taking steps and initiatives to support travellers while they travel and meet. These steps encompass anything from cleaning regimes to new check-in processes. As such, we welcome and urge you to review these pages should you feel they are relevant to you or your organisation.

Thank you and we will get through this, together.

Friday 22 May

Statement on quarantine for incoming travellers from The BTA

The Government's latest statement on quarantine measures for incoming travellers highlights that from from 8 June, travellers arriving into the UK willl be forced to self-isolate for 14 days (with the exception of lorry drivers, seasonal farm workers and coronavirus medics).

Industry body, The BTA have released the statement below:

'Quarantine is a backward step for business travel. It prevents businesses from travelling and trading again, both of which are central to reigniting the British Economy.

Public health and safety are of course paramount, but there are better ways to achieve this than quarantine.

The BTA is calling for the introduction of globally consistent guidelines on social distancing, the use of masks and other hygiene measures which can make business travel possible, and we urge Governments and industries to work together to make this a reality.'

We encourage all travellers and organisations to stay up to date on the latest guidance. To assist in directing you to the latest information, please regularly check this page.

Thank you and we will get through this, together.

Friday 15 April

Avanti West Coast Rail Travel Update

With some relaxation of measures by the Government last week, some industry suppliers have began to outline their short to medium term operational plans, with Avanti West Coast  being the first of the Train Operating Companies to do so. The safety and security of travellers, supplier partners and our own teams is paramount when considering the next steps in resuming any level of normality in travel and meetings so any changes made will put all of our safety at the heart.

The latest information and guidance from Avanti covers the below topics but you can find a full update from Avanti here:


  • Updated timetables: There are new updates to Avanti timetables. These changes will take effect from 18 May 2020

  • Book before you travel: To help keep travellers and train staff safe, Avanti have reduced the seating capacity onboard trains to promote social distancing. For journeys from 18 May 2020 onwards, it is strongly recommend you book a place on the train prior to travelling, as there will be very limited availability. If you don’t have a booking for your preferred train, there’s no guarantee you’ll be able to board. Please contact your travel team for more information and to make a booking.

  • Already have a booking?: If you have already made a booking on a particular Avanti service, the train you planned to travel on may have been affected by the timetable changes. If this is the case, then your ticket will be accepted on the service either side of your scheduled train. It is still important to make a reservation by contacting your travel team to ensure you can board your preferred train.

  • Safe travels: Avanti have also set out safe travel guidance when using their services to support traveller safety and wellbeing - you can find this information here.

Please note that information and guidance can change frequently, so please check the links and resources provided within our updates and the linked pages below.


Thank you and we will get through this, together.

Thursday 7 April

Supporting you during the Bank Holiday and beyond

We continue to support the essential travel requirements of our customers, including that of key workers, and will continue to update our hotel open and closure report below (click here for quick access to page location).

If you require assistance, do not hesitate to contact your travel team 24/7, 365 days a year.

Thank you and we will get through this together.

Monday 20 April

We’re still here for you 24/7, 365 days a year

Our support and consideration are with travellers and organisations who have been or continue to be impacted by the ongoing situation and we remain committed and fully operational to support all our employees and customers and partners!


This page and our partner pages will continue to be updated with any new information that could support travellers.

Stay safe and thank you for your ongoing support.

Tuesday 31 March

Rail refunds update

The Rail Delivery Group have relaxed their refund restrictions allowing tickets that are held in-hand do not need to be sent back to Capita Travel and Events for a refund to be obtained.

Should you have tickets that require refunding, please take the following actions:

  • Please destroy your rail ticket (cut in half) and take a photo once done. Please do not dispose of the ticket until confirmation has been received from a member of our team that the ticket is eligible for for a refund (please ensure all information is readable, such as ticket number) – this means we can then process a refund.

  • Please send this image to

  • Please use this approach going forward until further notice. Any tickets already sent back via post will be actioned but moving forward this will not be the case.

Stay safe and thank you for your ongoing support.

Friday 27 March

Today, our parent company, Capita plc have announced an updated statement on Capita's position and response in regards to the current situation. You can view the official statement on Capita's RNS page here


We remain operational and continue in our support to customers and partners and affirm that if you need us, we're here for you. Together, but apart.


Stay safe and thank you for your ongoing support.

Thursday 26 March

As we remain in regular contact with our supplier partners, we continue to identify changes to the open status of hotels and venues.


To stay informed of status changes, we have made a regularly updated document available with the latest information at the bottom of this page. Please keep checking this document to stay updated on full or partial closures or if hotels are open, or only open to key workers.

Thank you and we will get through this, together.

Wednesday 25 March

In line with government advice and to help protect the safety of our people, our offices will remain closed for the next three weeks. However, we are operational remotely continuing to support our valued customers and partners. 


We are continuing to take the necessary steps and guidance to ensure the safety of our people, customers and partners, and this remains our number one priority.


It is important to recognise the valuable efforts key workers are providing to the country in this time of need and we are doing whatever possible to support them, as such we remain operational (remotely) to provide this continued support.​


Thank you and we will get through this, together.

Tuesday 24 March

Following the latest government announcement, as of today we have closed our offices and enabled our people to work remotely where possible.


As a business, an industry and as a nation we are pulling together to collectively support key workers across the UK enabling them to carry on providing the exceptional services to our nation.


We are continuing to take the necessary steps and guidance to ensure the safety of our people, customers and partners, and this remains our number one priority. It is important to recognise the valuable efforts key workers are providing to the country in this time of need and we are doing whatever possible to support them, as such we remain operational (remotely) to provide this continued support.


Due to the implementation of virtual working on this scale for our operational teams, there are some restrictions in the services we can provide, specifically in regard to printing and posting of physical rail tickets.


Therefore, should you be travelling for essential travel the below options are available as ticket delivery methods. These will be in place until further notice.


  • Ticket on Departure – Collection from the fast ticket machine at your local train station.

  • eTicket – Downloadable smart ticket that is available to download on to your mobile device and/or be printed

  • Self-Print – Ability to print ticket out on plain paper – limited routes/ticket types

  • Self-Service-Kiosk – This service will remain available if your office is equipped with a kiosk printer and you are at work due to essential business, or a key worker.


eTickets and Self-Print do have industry restrictions which mean they will not be available across all ticket types on all routes. If they are not available, the ability to use these ticket delivery methods will not exist. We expect by implementing these changes there to be a minimal impact as postal tickets only makes up around 4% of our totals.


Thank you and we will get through this, together.

Need support?

if you need any support rearranging your travel plans, then we're here to help.