historic updates

All previous update

We will now only host the latest of our updates on our primary Covid-19 support page. As information is released frequently, our primary page can quickly become lengthy and difficult to find the resources you need.

For historic updates, please view this page.


Monday 22 February

Road out of lockdown

In a statement to parliament, Boris Johnson announced a 4 step plan to the easing of restrictions in England. The new plan could see all legal limits on social contact lifted by 21 June. We've provided an overview of the key highlights below, with a link to the full detail here.

Please note: Specific information relating to business travel, meetings and events is often not revealed until further updates from government departments. While we may not have answers to specific questions right now, as soon as information specific to our industry comes to light, we will add it to our updates.

Step 1

From 8 March:

  • All schools will open.

  • Recreation in outdoor public spaces allowed between 2 people.

  • From 29 March - Outdoor gatherings of either six people or two households will be allowed.


Step 2

From 12 April, major parts of the economy permitted to reopen:

  • Non-essential retail opens.

  • Outdoor settings like zoos and theme parks

  • Indoor leisure like swimming pools and gyms

  • Self-contained accommodation, such as self-catering and camp sites


Step 3

From 17 May - if the data allows :

  • Hotels, performances and sporting events reopen. This may include business events though this is so far unconfirmed.

  • The rule of six applies in hospitality.

Step 4

  • From 21 June all legal limits on social contact removed.

The four conditions that must be met at each phase of lockdown easing are:

  1. The coronavirus vaccine programme continues to go to plan

  2. Evidence shows vaccines are sufficiently reducing the number of people dying with the virus or needing hospital treatment

  3. Infection rates do not risk a surge in hospital admissions

  4. New variants of the virus do not fundamentally change the risk of lifting restrictions


First Minister Nicola Sturgeon has said Scotland would return to a tiered system of restrictions when lockdown measures are eased, meaning different parts of the country could be under different rules. She added that she would set out the likely phases for a gradual lifting of restrictions on Tuesday 23 February.


First Minister Mark Drakeford has said he hopes the "stay-at-home" requirement could end within three weeks, with some non-essential shops and hairdressers possibly reopening at the same time.


Northern Ireland

A review of current measures will take place on 18 March.

We urge readers to continue to review reliable sources of information regularly.

Tuesday 9 February

Update on hotel quarantining and new testing measures

Mandatory hotel quarantine plans were fleshed out today by Health Secretary Matt Hancock in the House of Commons as he announced that from 15 February, UK and Irish residents who have been to red list countries will have to quarantine for 10 days in an assigned hotel room.

Planning and booking

Hancock stated: "Before they travel, they’ll have to book through an online platform and pay for a quarantine package costing £1,750 for an individual travelling alone, which includes the hotel, transport and testing. This booking system will go live on Thursday when we’ll also publish the full detailed guidance".

People arriving in the UK will now have to take two coronavirus tests while quarantining

Travellers arriving into the UK will be required to take a test on days two and eight of their 10 day quarantine period - in addition to travellers having to show proof of a negative Covid-19 test (taken in the 72 hours before travel) to be allowed entry into the UK.

Travellers must provide contact details and their UK address. They can then travel - by public transport if necessary - to the place where they plan to self-isolate.

Matt Hancock, Health Secretary stated in the House of Commons: "From Monday, all international arrivals, whether under home quarantine or hotel quarantine, will be required by law to take further PCR tests on day two and day eight of that quarantine.

"Passengers will have to book these tests through our online booking portal before they travel. Anyone planning to travel to the UK from Monday needs to book these tests and the online portal will go live on Thursday.

"If either of these post-arrival tests comes back positive, they’ll have to quarantine for a further 10 days from the date of the test and will of course be offered any NHS treatment that’s necessary".

We will update this section of our resource hub as further details come to light. Keep checking back for further updates and checking reliable sources for accurate information.

Thursday 4 February

Scotland to quarantine all arrivals

Scotland is planning to introduce quarantine rules meaning all  arrivals directly into the country would have to go into hotel quarantine. This goes beyond the UK-wide measures announced last week which apply only to arrivals from countries on the government's red list.

The dates that UK-wide and Scottish rules to be introduced is yet to be set, so keep check for updates.

Stay say, stay prepared and stay updated.

Wednesday 27 January

Hotel quarantine for travellers to UK from 22 countries

The UK Government has announced planned changes to quarantine measures for travellers arriving into the UK, including arrivals from 22 countries on the UK travel ban list (termed 'red list' countries) with the risk of known new variants, including South Africa, Portugal and South American nations

The Prime Minister announced that anyone who cannot be refused entry to the UK - such as British citizens - will be provided accommodation for 10 days to isolate "without exception". They will be met at the airport and transferred to specific accommodation, such as hotels.


The Home Secretary Priti Patel stated

The UK will "continue to refuse entry to non-UK residents from 'red list' countries which are already subject to the UK travel ban" and "introduce a new managed isolation process in hotels for those who cannot be refused entry, including those arriving home from countries already subject to the UK travel ban".

Patel explained that travellers meetings these criteria will be required to isolate for 10 days without exception, with more information to be released next week.

Before travelling, travellers will be required to first make a declaration of a valid reason to travel, which will be checked by carriers before travel. Current valid reasons for travel include: 

  • Passengers from the Common Travel Area (the Republic of Ireland, Channel Islands, or the Isle of Man)

  • Travellers from the Falkland Islands, Ascension Islands and St Helena

  • Hauliers, air, international rail and maritime crew and some other workers

As further important information is announced, this will be added to our updates.

Please continue to check reliable sources of information regularly for updates and changes to guidance.

Friday 15 January

International arrivals into the UK to require negative Covid-19 test

From 04:00 GMT on Monday, most international passengers will have to test negative for coronavirus before leaving their home country to travel to the UK, with rules on quarantine remaining for travellers when returning to the UK.

All international arrivals, including UK nationals, will have to present a negative Covid-19 test before they board a plane, train or boat bound for the UK, taken up to 72 hours before their journey began. The rule had been due to come into force today but the government said people needed time "to prepare".

All forms of polymerise chain reaction or PCR tests will be accepted, the government says, as will other tests "with 97% sensitivity and 99% specificity". Grant Shapps Transport Minister also stated that acceptable tests included those that give a result "in 20 or 30 minutes".

Regardless of their test result, all passengers arriving from countries not on the government's travel corridor list will still be required to self-isolate for 10 days. They will have the option to reduce their quarantine period to as little as five days by paying for another test on or after the fifth full day since travelling to England. Arrivals will also need to fill in a Passenger Locator Form and abide by the current lockdown restrictions.


Some travellers don't have to provide evidence of a negative test, including (please consider that these rules may change):

  • Anyone arriving from the Common Travel Area (the Republic of Ireland, Channel Islands, or the Isle of Man), 

  • ​Hauliers, air, international rail and maritime crew.

For further details, please continue to review government travel advice here.

COVID-19: Scotland's COVID restrictions tightened

Nicola Sturgeon has tightened COVID restrictions in Scotland, laying out six changes which will come into effect on Saturday 16 Jan. The rules are:

  • Statutory guidance on working from home - anyone who worked from home during first lockdown should do so again.

  • Working within homes now limited to the essential upkeep, maintenance or functioning of the home, by law.

  • Click-and-collect services limited to essential shopping such as clothing, baby equipment and books.

  • Customers no longer allowed to collect takeaways from inside restaurants - food must be handed over through a hatch or doorway.

  • Now against the law to drink alcohol outside in public in all Level 4 areas.

Please continue to check reliable sources of information regularly for updates and changes to guidance.

Monday 5 January

UK and Scottish government announce national lockdown measures from 5 January

From Tuesday 5 January, Scotland and England have introduced new, tighter national lockdown measures that mean you can only leave your home for an essential purpose - and are expected to last until the middle of February (England)/beginning of February (Scotland) if the situation in hospitals improve.

Measures also apply to international travel, where travelling for work is a legally permitted reason.

Rail travel

Rail networks are expected to continue to operate, though some open-access rail firms previously ceased operations during the March/April lockdown and may do so again.

There is a list of examples of reasonable excuses that include:

  • England: go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home.

  • Scotland: for work or an activity associated with seeking employment, or to provide voluntary or charitable services, but only where that cannot be done from your home.

For more information on:

Scotland: click here.

England: click here.

Please continue to check reliable sources of information regularly.

Monday 4 January

Tier 4 business event rules confirmed for England

From 20 December the UK government introduced Tier 4, a new level of measures to England, with much of England's South East, East, Midland, North East and North West regions now under Tier 4 restrictions

The Government has confirmed that only essential business events can take place in Tier 4 areas across England.

Only business events for work, training or education purposes are permitted, with the added stipulation that they may only run if they cannot be delayed or conducted online. Under the latest government guidance, people in Tier 4 areas must stay at home, and work remotely unless they are unable to do so.

Tier 4 business travel rules

The government says people in these areas can “leave home for work purposes, where your place of work remains open and where you cannot work from home”. It added, “If you live in a Tier 4 area, you can only travel internationally - or within the UK - where you first have a legally permitted reason to leave home.” It said that travel for work purposes is one of the legally permitted reasons.

To check your local Tier, click here.

For more information on Tier 4 business event rules, click here.

Monday 21 December

Important information on travel restrictions


Following the news that a new variant of Covid-19 is circulating in the UK, a number of countries have imposed a ban on travel from the UK or other, lesser restrictions. The countries themselves, the time that these new measures are in place and the level are restrictions may vary and is likely to change frequently. So, it is important that travellers check guidance and advice for your destination before and during travel.

Civil Aviation Authority Update

Passengers not yet in the UK: We would not expect airlines to board passengers for their original departing flight where:

  • passengers are not able to complete their journey due to a flight ban, and

  • alternative routings excluding the UK are not available. 


In such cases, passengers may be entitled to a full refund under Regulation EC261 if:

  • their original point of departure was within the EU or

  • their airline was an EU carrier.


Passengers already in the UK: Where passengers have already landed in the UK but are not able to take their onward flight due to a flight ban, we would expect airlines to offer passengers an alternative routing to their final destination, where this is possible in light of the flight bans. Where an alternative routing is possible, we would expect the airline operating the onward flight to provide care and assistance in line with Regulation EC261.


We would expect airlines to offer a return flight to their original destination where:

  1. passengers have already landed in the UK but are not able to take their onward flight due to a flight ban, and an alternative routing to their final destination is not possible, and

  2. the airline is an EU carrier or where the original departure point was within the EU.  


Passengers whose original departing point was outside the EU, and whose airline is not an EU carrier, are advised to contact the airline with which they booked the flight for advice on their options. Passengers may also wish to contact the airline operating their onward flight that was cancelled as a result of a flight ban.


The UK Government has introduced a new Tier 4 level of restrictions for a number of areas in the South East and East of England. The guidance states that you should not enter or leave a Tier 4 area, except for what the government calls "legally permitted reasons", which include travelling for work when you cannot work at home. To check your tier, please check the government site.

Changes to information and guidance can impact your travel and meeting plans so, please continue to review advice and guidance regularly.

Monday 14 December

Travel corridors and an update on German and French lockdown measures

UK quarantine reduced from 14 to ten days

The UK government has announced it is to reduce the period of quarantine for arrivals from countries which are not on the travel corridors list from 14 to 10 days.

Germany to go into lockdown over Christmas

Germany has remained in partial lockdown since Monday 2 November, and measures are planned to increase over the Christmas period from 16 December until 10 January. Under the national lockdown, essential shops, such as those selling food, will stay open, as can banks. Companies are being urged to allow employees to work from home.


An end to France's national lockdown

France's national lockdown is due to end on Tuesday 15 December, meaning those travelling are allowed to circulate freely and with the introduction of a curfew from 8pm to 6am daily, with an exception made for December 24, Christmas Eve. A strategy of mass testing is now planned, much like that seen in Liverpool.

Changes to information and guidance can impact your travel and meeting plans so, it's important to continue to review advice and guidance regularly.

Wednesday 2 December

What does the updates tier system mean for Business Meetings and Events?

The primary Guidance of Working Safely During Coronavirus for the accommodation sector has been updated to incorporate the new rules and restrictions that apply to within each Tier Level including holding business meetings and events. The guidance with regard to Business Events states:

Tier 1

Business meetings and events such as conferences, exhibitions, conventions, and consumer/trade shows are permitted at a cap of 50% of the venue’s capacity or 4000 people outdoors / 1000 people indoors, whichever is lowest.


Tier 2

Business meetings and events such as conferences, exhibitions, conventions, and consumer/trade shows are permitted at a cap of 50% of the venue’s capacity or 2000 people outdoors / 1000 people indoors, whichever is lowest.

However, it is important to note that multi-day events in Tiers 1 and 2 are not permitted, which will significantly reduce the viability of holding many exhibitions, trade shows and conferences.


Tier 3

Large business events such as conferences, exhibitions and trade shows are not permitted (with the exception of drive-in events) but smaller business meetings, although advised against, can take place with up to 30 people if reasonably necessary.

Changes to your tier and overall guidance can impact your travel and meeting plans so, it's important to continue to review advice and guidance regularly.

Monday 2 November

UK Government announce lockdown measures in England during November and Scotland moves to 5 Tier system


Following the latest UK Government announcement on Saturday 31 October, new rules are due to come into force from Thursday 5 November until Wednesday 2 December. Until that time, the 3 Tier system will continue to operate.


The new lockdown rules will include but are not limited to:

  • Avoid all non-essential travel

  • Workplaces will be asked to stay open if people cannot work from home

  • Hotels and other accommodation suppliers should only open for those who have to travel for work purposes and for a limited number of other exemptions which will be set out in law.

  • Closure of pubs and restaurants but takeaways permitted

  • Closure of 'non-essential' shops, leisure and entertainment venues

For more information, please check here.


From Today, Monday 2 November each area of Scotland will move into one of five levels (zero to four). 

  • Read more detail on restrictions for each tier here

We urge you to check reliable sources of information regularly for updates. You can also contact us for help and advice on your travel and meetings at any time here.

As further changes become available that may impact your travel and meetings, we will continue to push here.

Friday 30 October

France and Germany introduce national lockdown measures


From Friday 30 October, France has entered a period of national lockdown, ending 1 December. The new measures mean that entry is permitted from the EU, the EEA, the microstates, Switzerland, the United Kingdom, Australia, Canada, Georgia, Japan, New Zealand, Rwanda, South Korea, Thailand, Tunisia or Uruguay. Travellers arriving from these countries and who have not visited a country not on this list in the month prior to arrival in France are not subject to a 7-day self-quarantine.

People would only be allowed to leave home for essential work or medical reasons. Non-essential businesses, such as restaurants and bars will close, but schools and factories will remain open.


From Monday 2 November, Germany will impose 'less severe' measures, until 'the end of November' that includes the closure of restaurants, gyms and theatres, while indoor gatherings are limited to 10 people and can include no more than two households. 


Entry is permitted for travellers arriving from EU member states, Schengen associated states (Iceland, Liechtenstein, Norway, Switzerland), the United Kingdom, and the following non-EU countries: Australia, New Zealand, Singapore, Thailand and Uruguay with no restrictions upon entry.


  • To check and review the recommended steps under our Before you travel section of this site, which considers pre-trip actions like checking travel corridors and government sites of your destination country.

  • Guidance can change frequently, so please regularly check reliable sources of information for updated advice and destination restrictions.


If you are unsure on the impact of these measures on your travel or meeting plans, please get in touch with our experts.

Monday 26 October

Pre-departure Covid testing launched at Heathrow from 20 October

Departing passengers travelling through Heathrow’s terminals 2 and 5 can from 10 October make use of the first pre-departure Covid tests from a major UK airport.

The facility, run by travel services firm Collinson and ground handler Swissport, offers so-called LAMP Covid-19 tests for passengers travelling to destinations that require pre-departure tests, such as Hong Kong and Italy. It will be run for an initial four-week trial period

You can find the full story from BTN Europe here.

Tuesday 20 October

Covid-19: Be sure to check the latest restrictions in your area

Following an increase in coronavirus (Covid-19) cases, further restrictions have been introduced for people living in England, Wales, Scotland and Northern Ireland. Earlier this month a three-tier system was introduced across England and from Friday 23 October Wales will be entering a national lockdown until 9 November.

If you are unsure on the impact of these measures on your travel or meeting plans, please get in touch. We also strongly encourage travellers, bookers and travel planners to check the latest government guidance for England, Wales, Scotland and Northern Ireland.

Thursday 24 September

Business meetings of up to 30 remain permitted

Following the latest changes to restrictions from the government, it has been confirmed that meetings of up to 30 are still permitted to take place if social distancing can be maintained and if the venue can demonstrate it has followed Covid-19 guidance.

If unsure of if you can or can't travel or meet, please do not hesitate to contact us for further guidance or check reliable sources of guidance and information. Remaining knowledgeable about guidance is vital to ensuring we travel and meet safely.

Tuesday 15 September

What do the new 'Rule of 6' guidelines mean for business meetings and events?

Following updated  government guidance that restricts meetings to groups of no more than 6, we can confirm that business meetings and events of up to 30 people can continue to take place where pre-existing COVID-Secure guidelines are followed.

Workplaces and business meetings are not being made to implement the no more than 6 people rule as it comes under the exemptions list here

There will be exceptions where groups can be larger than 6 people, including:


More information can be found on the government Frequently Asked Questions page.

As guidance is ever changing, we encourage all travellers, bookers and planners to review changes and what they mean regularly from reliable sources.

Monday 17 August

(Updated 20 August)

Updates this week

The UK has added Croatia and France and Austriato Its COVID-19 14-day quarantine list and removed Portugal.

The move, which will mean arrivals into the UK from France will have to quarantine for 14 days on their return or face a fine, came into effect at 4am on Saturday, 15 August.

Travellers returning to the UK will also no longer need to quarantine after travelling from Portugal, but travellers returning from Croatia and Austria will now have to self-isolate. The measures relating to Croatia and Austria come into effect at 4am on Saturday, 22 August.

We recommend that you continue to review the countries listed under the UK travel corridors. Please check reliable sources such as the government list here.

Stay safe and well and have a great week.

Friday 31 July

Updates this week

This week saw a number of relevant updates for the travel, meetings and events industry, which can be found below:

  • Boris Johnson delays the reopening on small events (30 or more attendees) for 'at least 2 weeks''. Read about it here from Conference News.

  • Luxembourg removed from quarantine-free countries list - Read more here.

Stay safe and well and have a great weekend.

Monday 27 July

Face coverings now mandatory in Wales

From today, Wales has joined England, Scotland and Northern Ireland in requiring travellers to wear a face covering while using public transport.

The new rule comes soon after the introduction of mandatory face coverings in transport hubs, shops, supermarkets, shopping centres and enclosed in England.

You can find more information about both of these new rules in the articles below,

  • Requirement to wear a face covering on public transport in Wales

  • Face coverings mandatory in shops, supermarkets, shopping centres and enclosed transport hubs from 24 July.


Stay safe and well and have a great week.

Friday 17 July

Updates on returning to office environments, public transport advice and the return of Conferences and Events

Following the UK government announcement today (17 July), advice around:

  • New Public transport Advice states that in England from today anybody can use public transport, while encouraging people to consider alternative means of transport where they're available.

  • A return to office environments: From 1 August, the UK Prime Minister said: "Instead of government telling people to work from home, we are going to give employers more discretion, and ask them to make decisions about how their staff can work safely". He explained that could mean "continuing to work from home, which is one way of working safely and which has worked for many employers and employees".

  • Return of Conferences and Events: From October, the government intends to allow conferences and other business events to recommence, subject to the outcome of pilots. We will bring more information on this as we have it.

If you require any further information or support, please do not hesitate to get in touch with our teams.

Stay safe and well and have a great weekend.

Wednesday 15 July

(Update 1)

(Update 2)

VAT reduction on hospitality from 15 July


From today, 15 July and further further to the announcement made today by the Chancellor of the Exchequer, there will be a reduction of VAT on hospitality and tourism from 20% to 5%, until 12 January 2021. 


This change will apply to accommodation, food, non-alcoholic drinks and admission to attractions across the UK.

We are working with our supplier network to ensure that this is reflected in the negotiated rates booked via our systems and the GDS (Global Distribution Systems).

Face coverings in shops to be compulsory in England from 24 July

Face coverings have been compulsory on public transport throughout England and Scotland for some time but the government has announced that these rules will be extended to shops from Friday 24 July (people with certain medical conditions are exempt).

The new rule will mean England matches existing rules in Scotland and other big European countries such as Spain, Italy and Germany.

Rules in Wales and Northern Ireland have not yet changes but both nations have said this will be kept under review.

Need a face mask? We’ve partnered with GATE 8 to equip you with work and travel hygiene packs. You can also benefit from a 20% discount on purchases by using the code: CAPITA at the checkout.

Friday 3 July

(Updated 27 July)

Government published quarantine-free countries under traffic light system


From today, 10 July, travellers will not be required to self-isolate following travel from a specific list of countries that include Germany, France, Spain and Italy. It is important to note that these rules currently on apply to passengers arriving into England by train, ferry, coach, air or any other route.

The government’s list includes the following countries:

A, B and C

Akrotiri and Dhekelia, Andorra, Antigua and Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bonaire, St Eustatius and Saba, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Cayman Islands, The Channel Islands, Croatia, Curaçao, Cyprus, Czech Republic

D, E and F

Denmark, Dominica, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Polynesia, 


G, H and I

Gibraltar, Germany, Greece, Greenland, Grenada, Guadeloupe, Hong Kong, Hungary, Iceland, Ireland, The Isle of Man, Italy

J and L

Jamaica, Japan, Liechtenstein, Lithuania, Luxembourg

M, N and O

Macau, Malta, Mauritius, Monaco, Montserrat, The Netherlands, New Caledonia, New Zealand, Norway

P, R and S

Pitcairn, Henderson, Ducie and Oeno Islands, Poland, Réunion, San Marino, Seychelles, South Korea, South Georgia and the South Sandwich Islands, St Barthélemy, St Helena, Ascension and Tristan da Cunha, St Kitts and Nevis, St Lucia, St Pierre and Miquelon, Switzerland

T and V

Taiwan, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Vatican City, Vietnam

Ireland was already exempt as part of the common travel area, as are the Channel Islands and the Isle of Man.

This list may be added to over the coming days and weeks, please check regularly for more information, you can find the list and more information on travel corridors on the government site below:

  • Coronavirus (COVID-19): travel corridors

Tuesday 23 June

Government confirms hospitality industry will reopen from 4 July


The UK hospitality industry will reopen from 4 July having been closed for almost 3 months the government has announced.

As well as the news that hotels, pub and restaurants will be allowed to open their doors if they can do so safety, social distancing guidelines has been relaxed, with the new guidance meaning that people should stay "one-metre plus" where a distance of two meters is not possible.

All hospitality indoors will be limited to table service and with minimal staff and customer contact. Customers may also be required to provide contact details when they enter to assist with test and trace programmes.

As ever, guidance continues to change regularly and we encourage you to read further on all advice. Please find a Business Traveller article relating to this announcement below.

  • For more information click here

If you need to travel, we and our partners are ready and prepared to support.

Thursday 25 June

Government release advice for hospitality industry: Working safely during coronavirus (COVID-19) page


Following the announcement that from 4 July, hotels, restaurants and pubs can open their doors again, the government has released guidance for people who work in or run hotels and other accommodation.

We welcome suppliers and customers alike to review this information to support a common understanding of the advice being shared and what travelling safely looks like for all involved.

Visit the page here.

If you need to travel, we and our partners are ready and prepared to support.

Monday 22 June

London City and East Midlands Airports Reopen


London City and East Midlands Airports have resumed commercial flights after almost three months, with initial flights being restricted to UK and Ireland only.

Services from London City to Edinburgh, Glasgow and Dublin are expected to return next month, while new routes to Teesside and Dundee will be launched on 6 July. Some European flights are expected to resume in the coming weeks.

A total of 16 Ryanair flights are scheduled before the end of June from East Midlands. It is hoped that further easing of coronavirus restrictions would allow for a fuller timetable from next month.

Hygiene measures

The airport has introduced safety and hygiene measures to help stop the spread of Covid-19 such as mandatory face coverings, limiting terminal access to those with a ticket and enhanced cleaning.

Click below for all information surrounding new measures and advice from:

  • London City Airport Coronavirus page.

  • East Midlands Airport Coronavirus page

If you need to travel, we and our partners are ready and prepared to support.

Monday 15 June

UK Government publish safe travel and working practices for airports and aviation operators

Published initially on 11 June, the UK Government have today updated the guidance on travel and working practices for airports and aviation. 


The guide (accessible below) provides comprehensive information to help you plan and travel safely when flying. 

  • Coronavirus (COVID-19):safer aviation guidance for operators (.GOV.UK)

When you are planning to travel, our teams are here to assist you. 

Monday 8 June

(Updated 9 June)

Introduction of UK quarantine measures

From today, 8 June, all travellers arriving in the UK must self-isolate for a period of 14 days.

If you arrive in the UK from 8 June onwards, you must complete the Public Health Passenger Locator Form before you travel. You cannot submit the form until 48 hours before you’re due to arrive in the UK.

You will need to show your completed form when you arrive at the UK border, either by printing a copy, or showing it on your phone.

The government will use this information to contact you if you or someone you’ve travelled with develops COVID-19 symptoms, and to check that you’re self-isolating for the first 14 days after you arrive in the UK.

Links and information

  • Government page for entering the UK

While the quarantine policy above has been implemented by the government, we are working alongside our industry colleagues The BTA to find more suitable alternatives.


Among others, Clive Wratten, CEO of The BTA has requested that the government remove quarantine and get travel corridors or other viable alternatives in place.

Thank you and we will get through this, together.

Monday 8 June

Face coverings to become mandatory on public transport

It has been announced by the Government that from 15 June, face coverings will be required while using public transport in England.

Advice around the use of public transport has remained that wherever possible, people should continue to avoid public transport and walk, cycle or drive. For some travellers, this may not be an option, so those using public transport should take precautions that include use of face coverings, observing social distancing measures as well as  washing hands thoroughly and often.

As a valued customer, you can get 20% off travel hygiene packs. Please use discount code: CAPITA and click here to purchase the packs.

Links and information

  • Government announcement on face coverings while using public transport.

  • How to wear and make a cloth face covering

We continue to encourage you to check travel supplier advice for supplier information specific to your travel plans.

Thank you and we will get through this, together.

Wedneday 3 June

Updates to our supplier partner  COVID-19 page section

As we continually look to update this page with further information and resources, a number of new supplier links have been added to the 'Partner updates' section below.

As various suppliers in our industry are taking steps and initiatives to support travellers while they travel and meet. These steps encompass anything from cleaning regimes to new check-in processes. As such, we welcome and urge you to review these pages should you feel they are relevant to you or your organisation.

Thank you and we will get through this, together.

Friday 22 May

Statement on quarantine for incoming travellers from The BTA

The Government's latest statement on quarantine measures for incoming travellers highlights that from from 8 June, travellers arriving into the UK willl be forced to self-isolate for 14 days (with the exception of lorry drivers, seasonal farm workers and coronavirus medics).

Industry body, The BTA have released the statement below:

'Quarantine is a backward step for business travel. It prevents businesses from travelling and trading again, both of which are central to reigniting the British Economy.

Public health and safety are of course paramount, but there are better ways to achieve this than quarantine.

The BTA is calling for the introduction of globally consistent guidelines on social distancing, the use of masks and other hygiene measures which can make business travel possible, and we urge Governments and industries to work together to make this a reality.'

We encourage all travellers and organisations to stay up to date on the latest guidance. To assist in directing you to the latest information, please regularly check this page.

Thank you and we will get through this, together.

Friday 15 April

Avanti West Coast Rail Travel Update

With some relaxation of measures by the Government last week, some industry suppliers have began to outline their short to medium term operational plans, with Avanti West Coast  being the first of the Train Operating Companies to do so. The safety and security of travellers, supplier partners and our own teams is paramount when considering the next steps in resuming any level of normality in travel and meetings so any changes made will put all of our safety at the heart.

The latest information and guidance from Avanti covers the below topics but you can find a full update from Avanti here:


  • Updated timetables: There are new updates to Avanti timetables. These changes will take effect from 18 May 2020

  • Book before you travel: To help keep travellers and train staff safe, Avanti have reduced the seating capacity onboard trains to promote social distancing. For journeys from 18 May 2020 onwards, it is strongly recommend you book a place on the train prior to travelling, as there will be very limited availability. If you don’t have a booking for your preferred train, there’s no guarantee you’ll be able to board. Please contact your travel team for more information and to make a booking.

  • Already have a booking?: If you have already made a booking on a particular Avanti service, the train you planned to travel on may have been affected by the timetable changes. If this is the case, then your ticket will be accepted on the service either side of your scheduled train. It is still important to make a reservation by contacting your travel team to ensure you can board your preferred train.

  • Safe travels: Avanti have also set out safe travel guidance when using their services to support traveller safety and wellbeing - you can find this information here.

Please note that information and guidance can change frequently, so please check the links and resources provided within our updates and the linked pages below.


Thank you and we will get through this, together.

Thursday 7 April

Supporting you during the Bank Holiday and beyond

We continue to support the essential travel requirements of our customers, including that of key workers, and will continue to update our hotel open and closure report below (click here for quick access to page location).

If you require assistance, do not hesitate to contact your travel team 24/7, 365 days a year.

Thank you and we will get through this together.

Monday 20 April

We’re still here for you 24/7, 365 days a year

Our support and consideration are with travellers and organisations who have been or continue to be impacted by the ongoing situation and we remain committed and fully operational to support all our employees and customers and partners!


This page and our partner pages will continue to be updated with any new information that could support travellers.

Stay safe and thank you for your ongoing support.

Tuesday 31 March

Rail refunds update

The Rail Delivery Group have relaxed their refund restrictions allowing tickets that are held in-hand do not need to be sent back to Capita Travel and Events for a refund to be obtained.

Should you have tickets that require refunding, please take the following actions:

  • Please destroy your rail ticket (cut in half) and take a photo once done. Please do not dispose of the ticket until confirmation has been received from a member of our team that the ticket is eligible for for a refund (please ensure all information is readable, such as ticket number) – this means we can then process a refund.

  • Please send this image to

  • Please use this approach going forward until further notice. Any tickets already sent back via post will be actioned but moving forward this will not be the case.

Stay safe and thank you for your ongoing support.

Friday 27 March

Today, our parent company, Capita plc have announced an updated statement on Capita's position and response in regards to the current situation. You can view the official statement on Capita's RNS page here


We remain operational and continue in our support to customers and partners and affirm that if you need us, we're here for you. Together, but apart.


Stay safe and thank you for your ongoing support.

Thursday 26 March

As we remain in regular contact with our supplier partners, we continue to identify changes to the open status of hotels and venues.


To stay informed of status changes, we have made a regularly updated document available with the latest information at the bottom of this page. Please keep checking this document to stay updated on full or partial closures or if hotels are open, or only open to key workers.

Thank you and we will get through this, together.

Wednesday 25 March

In line with government advice and to help protect the safety of our people, our offices will remain closed for the next three weeks. However, we are operational remotely continuing to support our valued customers and partners. 


We are continuing to take the necessary steps and guidance to ensure the safety of our people, customers and partners, and this remains our number one priority.


It is important to recognise the valuable efforts key workers are providing to the country in this time of need and we are doing whatever possible to support them, as such we remain operational (remotely) to provide this continued support.​


Thank you and we will get through this, together.

Tuesday 24 March

Following the latest government announcement, as of today we have closed our offices and enabled our people to work remotely where possible.


As a business, an industry and as a nation we are pulling together to collectively support key workers across the UK enabling them to carry on providing the exceptional services to our nation.


We are continuing to take the necessary steps and guidance to ensure the safety of our people, customers and partners, and this remains our number one priority. It is important to recognise the valuable efforts key workers are providing to the country in this time of need and we are doing whatever possible to support them, as such we remain operational (remotely) to provide this continued support.


Due to the implementation of virtual working on this scale for our operational teams, there are some restrictions in the services we can provide, specifically in regard to printing and posting of physical rail tickets.


Therefore, should you be travelling for essential travel the below options are available as ticket delivery methods. These will be in place until further notice.


  • Ticket on Departure – Collection from the fast ticket machine at your local train station.

  • eTicket – Downloadable smart ticket that is available to download on to your mobile device and/or be printed

  • Self-Print – Ability to print ticket out on plain paper – limited routes/ticket types

  • Self-Service-Kiosk – This service will remain available if your office is equipped with a kiosk printer and you are at work due to essential business, or a key worker.


eTickets and Self-Print do have industry restrictions which mean they will not be available across all ticket types on all routes. If they are not available, the ability to use these ticket delivery methods will not exist. We expect by implementing these changes there to be a minimal impact as postal tickets only makes up around 4% of our totals.


Thank you and we will get through this, together.

Need support?

if you need any support rearranging your travel plans, then we're here to help.