COVID-19

historic updates

All previous update

We will now only host the latest of our updates on our primary Covid-19 support page. As information is released frequently, our primary page can quickly become lengthy and difficult to find the resources you need.

For historic updates, please view this page.

 

Monday 20 April

We’re still here for you 24/7, 365 days a year

Our support and consideration are with travellers and organisations who have been or continue to be impacted by the ongoing situation and we remain committed and fully operational to support all our employees and customers and partners!

 

This page and our partner pages will continue to be updated with any new information that could support travellers.

Stay safe and thank you for your ongoing support.

Tuesday 31 March

Rail refunds update

The Rail Delivery Group have relaxed their refund restrictions allowing tickets that are held in-hand do not need to be sent back to Capita Travel and Events for a refund to be obtained.

Should you have tickets that require refunding, please take the following actions:

  • Please destroy your rail ticket (cut in half) and take a photo once done. Please do not dispose of the ticket until confirmation has been received from a member of our team that the ticket is eligible for for a refund (please ensure all information is readable, such as ticket number) – this means we can then process a refund.

  • Please send this image to railadmin@capitatravelandevents.co.uk

  • Please use this approach going forward until further notice. Any tickets already sent back via post will be actioned but moving forward this will not be the case.

Stay safe and thank you for your ongoing support.

Friday 27 March

Today, our parent company, Capita plc have announced an updated statement on Capita's position and response in regards to the current situation. You can view the official statement on Capita's RNS page here

 

We remain operational and continue in our support to customers and partners and affirm that if you need us, we're here for you. Together, but apart.

 

Stay safe and thank you for your ongoing support.

Thursday 26 March

As we remain in regular contact with our supplier partners, we continue to identify changes to the open status of hotels and venues.

 

To stay informed of status changes, we have made a regularly updated document available with the latest information at the bottom of this page. Please keep checking this document to stay updated on full or partial closures or if hotels are open, or only open to key workers.

Thank you and we will get through this, together.

Wednesday 25 March

In line with government advice and to help protect the safety of our people, our offices will remain closed for the next three weeks. However, we are operational remotely continuing to support our valued customers and partners. 

 

We are continuing to take the necessary steps and guidance to ensure the safety of our people, customers and partners, and this remains our number one priority.

 

It is important to recognise the valuable efforts key workers are providing to the country in this time of need and we are doing whatever possible to support them, as such we remain operational (remotely) to provide this continued support.​

 

Thank you and we will get through this, together.

Tuesday 24 March

Following the latest government announcement, as of today we have closed our offices and enabled our people to work remotely where possible.

 

As a business, an industry and as a nation we are pulling together to collectively support key workers across the UK enabling them to carry on providing the exceptional services to our nation.

 

We are continuing to take the necessary steps and guidance to ensure the safety of our people, customers and partners, and this remains our number one priority. It is important to recognise the valuable efforts key workers are providing to the country in this time of need and we are doing whatever possible to support them, as such we remain operational (remotely) to provide this continued support.

 

Due to the implementation of virtual working on this scale for our operational teams, there are some restrictions in the services we can provide, specifically in regard to printing and posting of physical rail tickets.

 

Therefore, should you be travelling for essential travel the below options are available as ticket delivery methods. These will be in place until further notice.

 

  • Ticket on Departure – Collection from the fast ticket machine at your local train station.

  • eTicket – Downloadable smart ticket that is available to download on to your mobile device and/or be printed

  • Self-Print – Ability to print ticket out on plain paper – limited routes/ticket types

  • Self-Service-Kiosk – This service will remain available if your office is equipped with a kiosk printer and you are at work due to essential business, or a key worker.

 

eTickets and Self-Print do have industry restrictions which mean they will not be available across all ticket types on all routes. If they are not available, the ability to use these ticket delivery methods will not exist. We expect by implementing these changes there to be a minimal impact as postal tickets only makes up around 4% of our totals.

 

Thank you and we will get through this, together.

Need support?

if you need any support rearranging your travel plans, then we're here to help.