News

Capita Travel and Events recognised for excellent customer service in business awards

9 September 2019

Capita Travel and Events has won the award for Excellence in Customer Service at the Derbyshire Business Awards, which celebrates the best of business in Derbyshire.

Donna Fitzgerald and Matthew Bond winning the Excellent Customer Service awardCapita Travel and Events, whose head office is based in Derby, were one of five finalists to be entered for the Excellence in Customer Service category as well as the Outstanding Growth award. The winners were announced at the Gala Dinner held at Pride Park Stadium, Derby, on 6 September 2019.

Organised by the East Midlands Chamber of Commerce, the Derbyshire Business Awards brings together businesses from across the region and beyond to promote the outstanding work which Derbyshire businesses undertake every day.

“We have a wonderful team and have worked really hard on our customer service, applying a mix of innovative products and services to appeal to individual customer needs, so it is fantastic that this has been recognised,” explains Nel Flint, Director of Operations at Capita Travel and Events.

“We ensure our customers are at the heart of everything we do and are always looking at ways to improving the customer experience that also aligns to their objectives. This year we have been delivering on some of the most demanding Service Level Agreements within our industry, developing our service with new ISO accreditations in business continuity and development plans for our people, so customers are receiving the best service possible. I’m incredibly proud of how hard my team work.”

 Capita Travel and Events could now go on to compete in the national British Chamber of Commerce (BCC) awards, which take place in November.

Interested? Let’s have a chat about your company’s travel, meetings and events objectives - from the stuff that keeps you awake at night, to the everyday experiences of your employees! Call us on 0330 390 0340, or submit your details below.