Our customers are at the heart of everything that we do; we give them a voice and take proactive steps to offer solutions that meet the challenges they encounter - and a key part of how we do that is our Account Management Team.
The team is focused on customer relations and service excellence by providing a consultative approach and using our maturity matrix to ensure we are always driving new ways of working.
By engaging with our customers, building the right relationships and offering expertise around the UK market, we’re able understanding their culture and requirements to provide viable solutions that are aligned to their needs.
Our unique customer maturity matrix remains a vital tool in helping us identify and benchmark the customers’ travel/meetings management programme performance with their peers. From this, our team identify opportunities for customers and feed these into the setting of business objectives. The team has a huge diversity of skills and talents that complement one-another – and alongside their expertise in psychology, traveller wellbeing and technology to target behavioural change and develop our products; the team are capable of finding and delivering solutions and service excellence to our customers.
Feedback and reflection is a key part of why our teams are so effective and as we survey our customers for feedback, we’re proud to say that 90% of customers rate our account managers ‘good’ or ‘excellent’ at driving their travel programmes and aligning their business goals and this statistic demonstrates how we’ve listened to our customers to build forward-thinking strategic plans to address specific objectives.
On Friday 18 September, 2:30pm, our business will watch with great interest at the results of this award – and you can too. Register for the awards for free by following this link.