Business Travel People Awards 2020: – Meetings and Events Team of the Year



We're delighted that our our fantastic meeting and event teams have been shortlisted for the Business Travel People Awards 2020. While recent world events have changed the way that we connect, we're proud of the work that our people have done for our customers over the years and extremely proud of how well they have adapted and remained creative throughout 2020 - with a huge factor behind this being the strong customer relationships the team has built.


Our talented team has been recognised by the wider industry, with our very own Daisy Coult and Richard Shacklock securing places in Conference News magazine’s CN30 under Thirty and C&IT A-List respectively. The team were M&IT award finalists, have been ranked in C&IT’s top 20 incentive agencies and won silver in the C&IT’s Best Places to Work. We show phenomenal drive and ambition; getting the most out of our people so we can best support our customers.


Always looking at new ways to drive engagement and positively impact our local communities and last year, we had a record year of charity fundraising, raising over £5,000 for various causes, with over £3,000 of this fantastic total being raised through a sponsored sleep-out for Buses 4 Homeless. They can now refurbish decommissioned buses into spaces for re-engaging homeless people back into the community.


By adopting a frame of mind that promotes agility and bravery without unnecessary questioning of ourselves, we have a quicker response for customers. And by expanding our Creative Team, we are able to take a much more personalised approach to our clients’ requirements, both on their events but also across their branding and key messages. This enhances the event experience, to integrate with our customers throughout the whole year. This means we become a true partner rather than just supporting on one event, as we fully understand the customer’s objectives and help these become a reality. This mindset and strategy have been taken forward into our virtual and hybrid solutions too as we adapt to the new requirements of our clients in a Covid-19 world.


We’re also taking wellbeing seriously by employing a Head of Wellbeing, ensuring that the delegate has the optimum experience. Similarly, as the first Event Management company to have a Behavioural Psychologist, we have challenged the way our customers book meetings and events by keeping travelling wellbeing and experience in mind.


We have made significant movements towards more sustainable events. From creating wellbeing days, wellbeing initiatives during events, eco-friendly collateral (like seeded name badges), recyclable exhibition stands and working with suppliers that give back to the community. Wellbeing is ingrained within everything we do.


Our team are winning industry awards, which shows we are among the best in the business at what we do. Alongside this, our team consistently score the highest in the internal eNPS feedback surveys among our industry, so it seems fitting to leave the final word to one of our customers after one of our events:

“Without your relentless hard work, professionalism, expertise, patience and sanity – this conference simply wouldn’t have happened. I genuinely don’t know how you kept up with the (literally) hundreds of requests, emails, calls and meetings that you had to deal with at all hours in the weeks leading to the conference. The Events team are an absolute credit to Capita, unwaveringly professional, organised, calm, courteous and understanding. I genuinely mean it when I say that without you, the conference would have been nowhere near the huge success that it was,” – Marketing Director of one of our customers.

Today at 2:30pm, our business will watch with great interest at the results of this award – and you can too. Register for the awards for free by following this link.