Capita Travel and Events’ CEO talks cyber security as he joins Business Travel Association board


James Parkhouse, CEO of Capita Travel and Events, is the latest member to join the Business Travel Association (BTA) Executive Board, one of the leading governing bodies that represents the corporate travel community.


Joining 14 voluntary experts and leaders from across the business travel industry, the BTA’S Executive Board helps define the strategic direction for the industry by setting goals and objectives, overseeing programs and activities, and actively managing risks.


James has led Capita Travel and Events as CEO since 2008 and has overseen the strategy of creating a new type of intermediary organisation that combines industry specialists in business travel, accommodation, venue find, meetings and event management, along with unique propositions. Subsequently, he has led the growth of the company from a single site with 100 people to one of the largest travel and events providers in the UK with five sites and over 700 people.


“As one of the leading trade bodies of the business travel industry, it is a real honour to join the Executive Board of the BTA. I love being part of the sector; after 12 years leading Capita Travel and Events, I hope to contribute to the next phase of the BTA’s development – especially with my interest into the role meetings play in travel, the increasing focus on wellbeing, data-driven insight and balancing the needs for the right technological solutions. I’m looking forward to providing my perspective, helping steer the direction of the industry and having a platform to discuss the important topics that we are currently facing,” James commented.


James will be applying his expertise to his new role on the Executive Board, attending their numerous conferences and events throughout the year. His first panel discussion took place at the Business Travel Association’s Winter Conference 2020 on 30 January, where he spoke about A Different View on Crime and how cyber security could affect travelers over the next decade.


“We are taking cyber risk seriously; we have recently appointed a Chief Information Security Officer (CISO), Sam Hart, to the Executive Team to keep this at the forefront of what we do. Our risk and assurance function ensures we're tracking risks, and this team also run internal auditing to make sure the controls we've put in place are effective. These are not naturally TMC-related activities, but we've responded to the changing risk landscape to give our customers the assurance they need,” James added.


Clive Wratten, Chief Executive of the BTA, said: Clive Wratten commented: “I am thrilled to be welcoming James to the Executive Board of the BTA. As CEO of the BTA, I am excited that such a knowledgeable industry professional as James will sit at the Board alongside his fellow successful board members. James brings with him a wealth of experience and knowledge, and above all extensive expertise in both private and public sector organisations in a wide number of business sectors. Along the years, he has demonstrated empathetic and empowering leadership and built strong track record of delivery in business strategy. I look forward to working with him and the other new appointees on everything that lies ahead for the BTA.”


This appointment comes after Capita Travel and Events changed its organisational structure with a new Executive and Senior Leadership team, comprising new roles such as a Chief Customer Officer, Chief Revenue Officer, Chief Information Security Officer, Chief Operating Officer, Chief Technology Officer, Chief Finance Officer and Director of Customer Experience with some of the most experienced industry professionals, to deliver the best customer experience. Along with the continual investment in market-leading products and services, this cements their strategy and sets them up for a successful year ahead.