Capita Travel and Events leads the way with ISO accreditation

Capita Travel and Events are one of the first travel management companies to receive an ISO22301:2012 accreditation for their business continuity management system.

Capita’s business continuity management system was recognised with the highly sought-after international framework following an audit for quality.

The company has put a range of process and initiatives in place, with regular test scenarios to continually review and improve the plan. They have recently launched ‘grab packs’ containing instructions on what to do in the event of an evacuation or crisis.

“We have robust business continuity plans in place that cover everything from loss of power, IT system outages, adverse weather, structural damage or loss of an office, gas leaks, this list goes on. These plans are key to ensure that we can respond to an incident with speed and agility mitigating any impact to the customer whilst ensuring we have insured the safety and wellbeing of our employees.  The plan means we are operational 24/7 and have a contingency for 365 days a year. More and more customers are requesting this at the tender stage so knowing we have this in place gives them the confidence in our commitment to delivering consistently high levels of service,” explained Kirsty Given - Head of Risk & Assurance.

“It is fantastic to have achieved this accreditation and we are already seeing the benefits as our internal processes are also more efficient. As one of the only travel management companies with this, it really shows our focus on smarter processes, resilience in the marketplace and vision to create better outcomes.”

This ISO accreditation joins the three others in quality management (ISO 9001:2015), environmental management (ISO 14001:2015) and Information Security (ISO 27001:2013).

To find view all of our awards and accreditations, click here: