Identifying and promoting talent from within - Donna Fitzgerald appointed as COO.


We are pleased to announce the appointment of Donna Fitzgerald as our new Chief Operating Officer.


Donna will also become an executive team member and her new role will commence on May 1st.


We are continuing to evolve our propositions, products and services to improve operational delivery and service excellence for our customers. The COO will play a key role in driving this evolution and will add further depth and breadth to the our executive team.


Donna will also take responsibility for our operational delivery, performance, and customer service.


James Parkhouse, CEO, Capita Travel and Events commented:


“Donna has extensive experience in the business travel, meetings and events industries and has been an integral part of the business for the past 30 years. Progressing through roles from; operations, account management, bid management, customer solutions and most recently Director of Sales and Solutions. Donna’s knowledge and experience, means she has an end-to-end insight of our business and will ensure our strategy aligns to our vision, with a strong focus on our customers, our people and culture.


“I am delighted that we have been able to identify and promote talented people from within the business. Identifying talent and enabling opportunities for development from within is central to our approach and I am looking forward to working alongside Donna in her new role.”


Donna added:


“I am excited to be joining the highly motivated executive team at Capita Travel and Events. My many years in the company have seen the business transform at a remarkable pace to become an essential partner for organisations looking for travel, meetings and events expertise.


“I greatly look forward to helping the business fulfil its enormous potential and continue to support our customers”..