Success stories

Improved travel programme, cash flow and experiences

Reducing travel, accommodation and meetings spend while improving cash flow and employee experiences for Burges Salmon.

Infographic: 100% online rail adoption, and £53,000 cost savingsBurges Salmon needed to reduce the £1.2m annual cost of its business travel, accommodation and meetings, and needed technology and expertise to deliver better value for their travel spend.

The firm required online access to expertly negotiated supplier rates and a billing process that effectively supports client billable travel, increasing the firm's cash flow. It also wanted travellers and travel arrangers to benefit from the expertise and reassurance provided by 24/7 booking and online support teams.

The solution

The firm’s billing challenge was addressed as part of a flexible implementation and technology approach. A process was developed to integrate with Burges Salmon’s back office billing technology, allowing travel arrangers to allocate no less than five essential matter and nominal codes.

The outcome

The implementation went incredibly smoothly and all employee feedback was positive.

Since the launch, online bookings have remained high and the firm is enjoying savings and a fast and efficient client billing process.

“Since going live, Capita Travel and Events has consolidated and renegotiated our hotel programme and its specialists are creating tangible savings opportunities for us. It has also been able to set up reporting that complements our own financial processes.”

Front of House Manager, Burges Salmon LLP

Download: Burges Salmon success story

To see the full process implemented and how £53k savings and cost avoidance was achieved within three months, download the full success story.


Interested? Let’s have a chat about your company’s travel, meetings and events objectives - from the stuff that keeps you awake at night, to the everyday experiences of your employees! Call us on 0330 390 0340, or submit your details below.