Success stories

Reducing rail costs and improving traveller experiences

Reducing £2m annual rail spend for top law firm Pinsent Masons LLP, while improving the overall service and experiences for its employees.

Pinsent Masons LLP is one of the five most Innovative Law Firms in Europe. The firm is using Capita Travel and Events’ specialist rail expertise and technology to reduce its £2m annual rail travel spend and improve employee experiences.

The solution

Travellers were introduced to a new service and easy to use self-booking tool through a simple and effective implementation campaign. Frequent travel bookers attended educational workshops and were set-up to use the booking tool.

Bespoke management information (MI) reporting was developed to give the firm all of the data it needs for effective rail programme management.

Outstanding results

The results were immediate. Within one week of the initial service launch six years ago, 90% of Pinsent Masons’ rail journeys had been booked online. Three months later, 95% of bookings had been made online, substantially contributing to the savings on rail against firm’s full-year savings goal.

Ongoing success

After several years, the partnership is still ongoing with Pinsent Masons LLP. The latest focus is on helping travellers make smarter booking choices through the use of more cost effective rail fares.

As specialists in UK business rail travel, with spend equating to 15% of the market, Capita Travel and Events is using excellent relationships and buying-power with suppliers. This generates further savings opportunities and offers additional value to Pinsent Mason LLP’s travellers.

As a result, they now have instant access to a range of value added benefits and discounts such as complimentary station parking, on-board food and beverage vouchers and upgrades on their key routes.

This collaborative partnership has more recently resulted in the firm saving over £620k against published fares by employees making smarter choices when arranging their rail travel.

An additional £155k of cost avoidances and efficiencies were achieved through online booking, route deals, value added benefits/ discounts enjoyed by employees.


More success stories

“We trust the team at Capita to manage our rail spend effectively. They understand the rail market and most importantly, they completely understand our business.”

Travel Procurement Manager, Pinsent Masons LLP

Download: Pinsent Masons LLP success story

Find out how we've helped Pinsent Masons LLP save money and encourage their travellers make smarter booking choices through the use of more cost effective rail fares.


Interested? Let’s have a chat about your company’s travel, meetings and events objectives - from the stuff that keeps you awake at night, to the everyday experiences of your employees! Call us on 0330 390 0340, or submit the details below, with an idea of the times that suit you for a call.