Success stories

Reducing rail costs and improving traveller experiences

Reducing £2m annual rail spend for top law firm Pinsent Masons LLP, while improving the overall service and experiences for its employees.

Pinsent Masons LLP uses Capita Travel and Events’ specialist rail expertise and technology to reduce its £2m annual rail travel spend, improve employee experiences, simplify the booking process, and improve data and analysis.

The solution

Travellers were introduced to an easy to use self-booking tool through a simple and effective implementation campaign. Additional information was also provided through various channels, including their employee intranet.

For more effective rail programme management, bespoke management information (MI) was developed.

Outstanding results

The results were immediate. Within one week of the initial service launch six years ago, 90% of Pinsent Masons’ rail journeys had been booked online. Three months later, 95% of bookings had been made online, substantially contributing to the savings on rail against firm’s full-year savings goal.

Ongoing success

Having continued to work in partnership for several years, our latest focus is on helping travellers make smarter booking choices through the use of more cost effective rail fares. A fresh series of educational workshops has helped travellers to understand how to make better booking choices.

As specialists in UK business rail travel, we use excellent relationships and buying-power with suppliers. This generates further savings opportunities and offers additional value to Pinsent Mason LLP’s travellers, such as access to value added benefits and discounts such as upgrades and food vouchers.

This collaborative partnership has resulted in the firm saving over £620k against published fares by employees making smarter choices when arranging their rail travel. An additional £155k of cost avoidances and efficiencies were achieved through online booking, route deals, value added benefits.


More success stories

“We trust the team at Capita to manage our rail spend effectively. They understand the rail market and most importantly, they completely understand our business.”

Travel Procurement Manager, Pinsent Masons LLP

Download: Pinsent Masons LLP success story

Find out how we've helped Pinsent Masons LLP save money and encourage their travellers make smarter booking choices through the use of more cost effective rail fares.


Interested? Let’s have a chat about your company’s travel, meetings and events objectives - from the stuff that keeps you awake at night, to the everyday experiences of your employees! Call us on 0330 390 0340, or submit your details below.