Success stories

Real savings through an adopted framework

Due to the nature of its work, Leicestershire Police needed a reliable, understanding and expert travel provider that appreciates a public sector framework and can adopt it absolutely.

As a preferred supplier to the Crown Commercial Service, Capita Travel and Events is able to help customers within the wider public sector to save both time and money.

Leicestershire Police has procured its travel and accommodation needs through Capita Travel and Events on the RM808 framework agreement, since September 2010.


To support the development of the travel market, Crown Commercial Service (CSS) collaborated with Yorkshire Purchasing Organisation (YPO) to establish a framework for a brand new solution for travel, aimed at the wider public sector.

After careful consideration and with a natural end to its contract on the RM808 framework, Capita proposed that Leicestershire Police move onto the new RM1034 framework as the next stage in its procurement of travel and accommodation.


The RM1034 framework provides a fully managed service including an online booking tool and offline booking system for UK and international rail, accommodation and air, including an out of hours service.

With Capita appointed onto this government framework, customers are provided with the assurance that it meets the appropriate standards in the provision of Travel Management when buying these services.

The outcome

Since moving to the RM1034 framework, the police force has seen a 17% reduction in booking fees when comparing like-for-like booking volumes.

As experts in reducing costs, and innovative in discovering potential savings, Capita Travel and Events has been able to forecast a total year-on-year reduction in booking fees of 35%.


More success stories

“The use of the Crown Commercial Service framework for the booking of travel and accommodation provides access to simple booking procedures, and the ability to aggregate and manage travel expenditure to enable the understanding and challenge of travel behaviour.”

Procurement Officer, Leicestershire Police

Download: Leicestershire Police success story

To understand more of the benefits of the framework, download our full success story.


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