Traveller First

Putting traveller welfare at the very heart of your travel programme

A unique service designed to provide our customers with value-added benefits to enhance their travel experience, along with knowledge and security aiming to reduce the stress you can experience when you're away from the office.

Peace of mind

Our in-house team of experts are available 24/7, 365 days of the year. The teams are skilled in travellers' requirements and are fully trained in emergency travel assistance.

Our traveller tracking and security reporting captures booking information, meaning you can be confident that all your travellers can be located quickly and effectively.

Value added benefits

Through negotiating with our partners, you get access to a range of benefits to improve your experience and wellbeing on the move. These include room upgrades, inclusive meal plans at hotels, complimentary parking and WiFi, lounge access, and more.

Our hotel partners also offer enhanced security (where available) such as discrete room number allocations and room security locks.

Our technology

Our automated worldwide disruption alerts notify you of any issues that may affect your trip, such as strikes or incidents. We’ll also contact you to help and provide alternative arrangements.

Using our innovative mobile app, our travellers can benefit from information about their trip including itineraries, platform information, reservations, gate changes, local maps and more.

Meetings services

Our partners may provide a dedicated event liaison, complimentary use of a syndicate room for up to five delegates or even a 10% reduction in minimum delegate numbers.

Our Traveller First partners’ food and beverage benefits include complimentary tray charge for the trainer, breakfast sandwiches on arrival, upgraded breaks to include snacks, and unlimited tea and coffee.

Download: Traveller First takeaway

For more information about how we can help put traveller welfare at the very heart of your travel programme, download our Traveller First takeaway. 


Bringing it all to life

Our specialists will always go that one step further to ensure we deliver the best possible service to meet your needs and wants. Click on our success stories below to see how we have done just that for our customers. 

Success stories

Success stories

Improved travel programme, cash flow and experiences

Reducing travel spend while improving cash flow and employee experiences for Burges Salmon.

Find out more

News and insights

Capita Travel and Events launch Smarter Working

Capita Travel and Events' approach enables businesses to avoid unnecessary travel and meetings spend, achieve best value and optimise traveller welfare.

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Expert insights

Do we need personalisation in business travel?

Personalisation means tailoring a service or product to an individual’s needs and preferences. What does this mean for corporate travel and meetings?

Read more

Interested? Let’s have a chat about your company’s travel, meetings and events objectives - from the stuff that keeps you awake at night, to the everyday experiences of your employees! Call us on 0330 390 0340, or submit your details below.